Chipotle Mexican Grill

Reviews

• WB

  Will Bonwell

  5 days ago
  1.0
  Every time I am in there they are always running out of food and giving people half portions of protein because they don't have enough or haven't cooked enough. And the blonde manager lady is rude to everybody. She is just not a nice person. She cares more about her to go orders and then she does people that come in. I usually come in there after I get done teaching jiu-jitsu. They never have enough food cooked And they're always giving people half portions I've watched her let us sit inside for about 30 minutes why she was taking care of to go orders and just let the people sitting there for about 30 minutes inside the store refusing to help them
• LM

  Liz Morejon

  Sep 22, 2026
  1.0
  I am genuinely shocked by the way my family and I were treated at this Chipotle tonight. I walked into the Chipotle at 5715 S Eastern Ave with my mother, my sister, and my one-year-old nephew at approximately 9:48 PM. The restaurant closes at 10:00 PM, so we arrived 12 minutes before the posted closing time. When we entered, the employees were all toward the back. We waited while a young male employee slowly washed his hands and eventually came over to the serving line. When he approached us, he asked how we were doing. I politely replied that we were doing well, thanked him, and asked, “And how are you?” His response absolutely stunned me: “I WAS fine until you guys came in.” I honestly thought I had misunderstood him, so I asked, “How is that?” He then explained that they were closing in 12 minutes. Yes — 12 minutes. The restaurant was STILL OPEN. What disturbed me almost as much as his comment was that the other employees who were present appeared completely unfazed by it. No one corrected him, apologized, or seemed to think there was anything inappropriate about speaking to customers that way. We did not walk in after closing. We did not demand special treatment. We were not rude. We simply walked into an OPEN restaurant during its posted business hours and expected the basic courtesy any paying customer should receive. If Chipotle does not want customers entering during the final 12 minutes of business, then the doors should be locked and the posted closing time should be changed. Customers should not be made to feel guilty, unwelcome, or like an inconvenience for entering a restaurant while it is still open. I understand employees want to go home. I understand it was near closing time. What I do not understand is how an employee feels comfortable telling a customer, to her face, that his evening was fine UNTIL SHE AND HER FAMILY WALKED IN. There is a difference between being tired at the end of a shift and deliberately making customers feel unwelcome. The entire interaction was unnecessary, disrespectful, and extremely disappointing. What should have been a simple late dinner with my mother, sister, and one-year-old nephew turned into an experience that left us feeling like our presence was a problem. Customer service does not stop 12 minutes before closing. I sincerely hope Chipotle management reviews this incident with the employees who were working at approximately 9:48 PM and addresses why this was considered acceptable behavior.
• DS

  Devon Smale

  Sep 15, 2026
  1.0
  I do not have any grievances with this location as I have always had a good experience with them BUT today I did try and place an online order directly off the chipotle.com website for a pick up order at this store. There was a payment processing issue and it said that I have to pay in the store, it said accept and submit order, if I want to continue, I did. So I go to my bank account only to see they did take $22 and then tried to take it again and my bank denied it. I tried to do the AI chat "pepper" and they wanted an order number. I don't have it as my order number was not given. I call the customer service number, which by the way is not easy to find, then called. The solutions were to wait for the payment to go back on my card. I told them I wanted my food and I can submit proof of payment on my bank. After fussing at this poor lady who did nothing wrong, my call was escalated to a supervisor who was just as useless as the other lady. What is the point of customer service if there is a glitch in the system that nobody is aware of other than IT who runs the website! What is the point of me calling to get no results? What is the point of being willing to submit proof of payment and nobody cares?? I didn't create a system glitch and I for sure did not want to waste 23 minutes of my day talking to useless people! Let me work for chipotle customer service and get paid to do nothing! Escalate this to corporate chipotle because this was a joke, a total waste of my time, not to mention, NO FOOD!!
• BK

  Bill Kennedy

  Sep 14, 2026
  1.0
  I’ve eaten at this Chipotle dozens of times over the years, but after what happened Friday night, I won’t be back. I arrived around 7:40 p.m. to pick up dinner for my wife and me. The restaurant is open until 10 p.m., there was nobody in line, yet I stood at the counter for nearly 10 minutes without even being acknowledged. When an employee finally came over, she basically barked at me that whatever was left on the serving line was all they had and there would be no more food for the rest of the night. The line was largely depleted: no rice, multiple empty bins and barely a spoonful of sofritas. Here’s the unbelievable part: a few feet away was a fully stocked station with an employee actively making food for online orders. I asked if they could get what I wanted from there and was flatly told NO because it was “for online orders only.” So apparently I could walk back to my car, order the exact same food on my phone, and then they could serve me? Even the customer who came in behind me laughed in disbelief. The employee then told me I was free to go to another Chipotle and didn’t have to eat there. When I photographed the empty serving line and the employee so I could document what happened, she told me I wasn’t allowed to photograph her. As I finally walked out the door, she shouted a long, sarcastic “BYEEEE!” across the restaurant at me. Just incredibly rude and unprofessional. I took their advice and drove another 15 minutes to the Chipotle near UNLV. It was busier, fully stocked at around 8 p.m., and the employees were friendly and happy to serve me. Amazingly, when I told them what had happened, another customer overheard me and immediately asked, “Let me guess, the Eastern location by the airport?” He said he’d stopped going there because of similar treatment. Everyone has a bad night, but you don’t take it out on your customers. More than two hours before closing, the food was clearly available, they simply refused to serve it to a walk-in customer. After years of coming here, I’m done.
• EE

  Elle

  Sep 7, 2026
  1.0
  Not sure if staff isn’t being trained properly but this is the third time I’ve walked in to order a burrito bowl within the last month and the person making my food was confused? They grabbed a tortilla and I had to point at the bowl directly in front of them and explain it’s a BURRITO…in a BOWL. I mean, HUH? Then I asked for guac on the side and he said, “like on the side of the bowl?” It’s giving horrible training and customer service. Please do better because this is the third time my experience has been sub par and I was looked at crazy for ordering something the same way I have been for years.