Arby's

Reviews

• SQ

  S Q

  Apr 11, 2026
  1.0
  You pay 18 bucks for two double beef and cheddar and you get something that looks like it should be 2 for 5. So tiny and disappointing.
• KP

  Katie Pennington

  Jul 18, 2024
  2.0
  My food here was not very great. I expect to get some Roast Beef Sandwiches and Curly Fries. This time, the burger came in cold, meanwhile my fried were pretty soggy. My cola was actually warm, which made me almost puke. The service was kinda nice, but the food they cook here is not very good.
• PR

  Peter Rivoli

  Mar 19, 2023
  1.0
  Summary: go to any Arby's other than this one. This is THE worst one I've ever been to in my entire life. I deliver for a mobile order company and have been to just about every restaurant on the Vegas west side as well as all of Phoenix AZ (I'm not talking just Arby's, I mean every restaurant of any type) and this location is one of the absolute worst restaurants overall that a person can go to anywhere. I'm leaving my prior review below, because no matter how bad I wanted to believe this location had changed, following a complete restaffing even, it has not and the way in which this location is trashing Arby's good name needs to be documented. Arby's, you should be ashamed of yourself for having your name on this building. This Arby's is one of only three restaurants of any type in the whole west side that I have picked up mobile orders from that just can't get being a restaurant right in any way. I had been boycotting this location for several months and thought I might give it another chance. What a mistake! I arrived to pick up a mobile order to find that it wasn't even started. By an employee's own admission the order had been received 10 minutes ago. The store was empty as usual with zero cars in the drive through. Yet, per the same employee, they were "understaffed". I guess that's what useless wastes of space call 3 people just milling about touching random things and producing nothing. After waiting 10 more minutes the order was still not ready. Apparently These employees think its OK for fast food to take more than 20 minutes to prepare especially when you have nothing to do. These pick-ups are supposed to be quick in and out so we leave our cars running to save the starter from over use - so not only are they wasting my time but also my gas. At this point they've taken one walk-in order and are literally preparing it ahead of my now 10 minute late one. On top of all this, I get no apologies for the delay. There is zero customer service here. When I spoke up and said this is taking too long and they're doing everything other than preparing the order I Instead get a rude attitude and reply "I'm sorry you feel that way". Ultimately, I had to cancel the delivery for excessive wait time. It was instead costing me money instead of making me money since we don't get paid an hourly rate or in any way for waiting. As if all this wasn't bad enough, as I was leaving, I heard the same useless employee say "don't make the order, he's walking out". So, after all that 20+ minutes of them stealing company time, when the next delivery driver is summoned to pick this order up it still won't be ready and they'll go through the same exact thing. Wow! The people may have changed here, but the utter lack of training and supervision hasn't. The wastes of space working here have no idea what it means to be in a service role and are just passing time to collect a paycheck. What's worse is somewhere there's an owner or manager of this location that never makes an appearance and neglects every single aspect of their responsibility to ensure their store is up to Arby's standards. I will once again not be picking up orders from this location and will not be giving any further chances. Worst most unprofessional service ever. I'm standing there for 5 minutes without anyone even acknowledging I've entered the restaurant. The restaurant was dead, nobody else in there only one car in the drive-thru, so they weren't busy in the slightest. You've got one girl on non-stop personal phone calls while preparing food. And when they do finally acknowledge I'm there, there's no apology just "we'll be right with you" - in between her personal calls - then I'm standing there for another 5 minutes before they even say more than one sentence to me. Never coming back.
• MP

  Minh Pham

  Nov 12, 2021
  2.0
  Ranch chicken cheddar is bad, it's way over Cook and no taste.