TF
Tatiana Figueroa
5 days ago
Disappointing Experience
We visited PT’s on Friday around 1:00 PM, and Kerri was our bartender.Unfortunately, our experience was very disappointing. At first, I thought perhaps she was simply having a difficult day, but I noticed a very clear difference in the way she interacted with us compared to the gentlemen sitting on the other side of the bar.
She was warm, friendly, and engaging with them, but whenever she came over to us, her demeanor became noticeably serious and distant. She wasn’t very talkative or welcoming, which made us feel uncomfortable and unwelcome.
Our order was also incorrect, but we chose not to say anything because she already seemed unhappy to be serving us, and we didn’t want to create an uncomfortable situation. My husband and I rarely get the opportunity to go out together, so when we do, we simply want to enjoy a nice lunch and have a pleasant experience.
Another detail that stood out to me was when other customers were leaving, she acknowledged them and said goodbye.When we were leaving, she looked in our direction but never said goodbye or acknowledged us. On its own, that may seem minor, but combined with the rest of the interaction, it left us feeling as though we were being treated differently.
I also have a video recording of part of our interaction that reflects the way she spoke to us. I’m choosing not to post it because, honestly, I don’t feel it would reflect well on the business.I would rather give management the opportunity to address the situation privately and professionally.
The service was honestly the bare minimum, and I initially didn’t feel that a tip was warranted. However, we still chose to leave over a 20% tip between the cash we left and the amount added to the bill.
We live just down the street, so it’s unfortunate that this experience has made us hesitant to return.We also own a business ourselves, and we understand that everyone has difficult days. However, we would never want someone paying for a service to feel unwelcome or as though they were being treated differently.
I hope management takes this feedback constructively.A little kindness, professionalism, and consistency in customer service can make a big difference in a customer’s experience.