Since 1981, Nielsen’s Frozen Custard has been crafting rich premium frozen custard using time honored methods and a passion for quality that sets us apart. At the heart of our process is our proprietary custard machine, producing our signature product fresh throughout the day. Unlike traditional ice cream, our custard is made in small batches, creating a smooth dense texture and fresh flavor in every scoop. We use carefully selected ingredients and never pre make or store our custard. It is created fresh continuously so every guest enjoys it as intended. For over four decades we have remained committed to quality, tradition, and care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.