Sonic Drive-In

Reviews

• HM

  Hugh Mondragon

  Jul 16, 2026
  2.0
  I literally waited in the long line of cars for appx 1 hour.
• AP

  Alexase Palomino

  Jul 5, 2026
  1.0
  Based on the other reviews, it’s clear my experience wasn’t an isolated incident. Multiple customers have reported the same issues, and the owner repeatedly responds saying this type of behavior and customer service isn’t tolerated. If that’s true, why does it keep happening? We placed our order through the app and still waited over 30 minutes for our food. During that time, there appeared to be only one carhop running orders. At one point, he even sat down and started vaping instead of helping get orders out. By the time our food finally arrived, it was cold, the fries were stale, and the rest of the meal tasted like rubber. Overall, this was a terrible experience from start to finish. Long wait times, poor food quality, and unprofessional behavior. The management responses on these reviews sound nice, but until something actually changes, they’re just empty promises.
• CA

  Cole Anderson

  Jul 5, 2026
  1.0
  This review is mainly regarding the service time. We ordered on the app and spent 30 minutes waiting for a large Dr. Pepper.
• RS

  Robert Sotelo

  Jun 22, 2026
  3.0
  Wish they took care of delivery drivers like they did with those who show up after delivery drivers
• CJ

  Chris Johnson

  Jun 16, 2026
  3.0
  I’ve been using the Sonic app to place repeat orders for flavored 44 oz waters, and the experience has been consistently frustrating. Despite using the repeat order feature (which should eliminate any guesswork), my drinks are frequently made incorrectly. On top of that, the pickup times are often well past the estimated ready time provided in the app. At this point, I’m not confident my order will be right when I place it—and that shouldn’t be the case. I’m simply asking for basic consistency and accuracy. If I order the same thing the same way, I should receive the same product each time, without delays. Please address these issues so customers can rely on both the app and the in-store execution.