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Therese prada
3 days ago
The staff at the zafarano location were great! I placed
My order on Wednesday before zozobra. It was pretty confusing with ham, turkey, veggie & roast beef sandwiches cut in half and Oh yes, I also threw in a few wraps.
Ron, was patient, friendly and took the extra time explaining the different options, making sure my order was correct.
Dimitri and Zavier were also friendly and the best!!
AM
Amanda Mendez
6 days ago
I am travelling across states on a motorcycle. We were exhausted and hungry and placed an order to be delivered. It took an hour to arrive. When the delivery arrived via Uber the drinks were missing, napkins not included, and the sandwiches were not prepared as ordered. I inquired to the driver about the drinks and she states they were not given to her. I called the store and asked to be refunded for the drinks. The employee said he was sorry but Uber is required to make customer drinks and get and napkins, etc for the order. He also explained that he was literally the only one working in the store and didn't know how to issue a refund for the drinks and could I just come get them or maybe call Uber and ask them to send someone back. I insisted on the refund and he had to get the manager on his phone. She told him to issue a store credit. Neither was able to tell me how I could confirm the credit was issued. Finally I had to get on my motorcycle and go to the location to get this resolved. Still not able to help me confirm the credit issued "probably just call and tell them you have a credit next time you order,". Nope, that doesn't work for me as they were not able to tell me that the credit was good at any location, not just this store. Finally the poor employee was able to issue me a cash refund for the drinks. Got back to my hotel and found that the chips that we were given expire tomorrow and we're stale. This was the most terrible experience. DO NOT order delivery from this location. Better yet, just skip JJs and find another sandwich place.
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Wyatt Apodaca
Aug 21, 2026
1 star all the way down. Showed up guy said they were waiting 10-15 min for bread to cool down and that was alright it didn't seem like a big deal. Well 20 minutes go by of us waiting, it's 11:30 no chairs are down in the lobby and they keep turning away customers. Finally we got sick of waiting and being ignored so left. Would not recommend coming here cause you probably won't get served. Also employee had a vape laying on the counter by the food which I thought was rather unsanitary. It was some skinny redhead guy trying to grow a beard and then some other dude with tattoos. Pretty bad expierience.
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Aliyah Ibarra
Aug 8, 2026
I normally don’t leave negative reviews, but I was really disappointed with the customer service tonight. I placed a prepaid DoorDash pickup order at 7:49 PM and arrived around 9 PM. I understand I arrived later than expected, but the hours online showed the restaurant open until 11 PM.
When I picked up my order, I still needed the three drinks I had already paid for. An employee named Pauline told me, “Um, the restaurant is closed,” and when I explained that I had paid for the drinks, she responded, “Ugh, okay.”
She explained that their hours had changed, so I suggested updating the hours online and through DoorDash to avoid confusion. My issue isn’t that the store had closed—it was the dismissive attitude over a prepaid order. A little kindness and basic customer service would have made this a completely different experience.
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Elias Foreman
Jul 31, 2026
Took 45 minutes to get my sandwich (literally just a ham and cheese slim) and the bread was burnt.