EP
Ericka Page
Sep 27, 2026
Food was great just I asked for a cinnamon bagel with strawberry cream cheese
And 6 dl meal they gave me the 6dls meal but no my bagel i asked finally they gave me my bagel but plain cream cheese no strawberry cream cheese :(
NE
Naomi Ennis
Sep 26, 2026
Worst Dunkin experience ever not only was it slow as hell the bag was handed with frosting all over. As you can see from the photo, the cold brew is the color of tea. It is watery and not drinkable. Don’t waste your time and money just get the photo in front of the alien with McDonald’s coffee.
This fast food place has some of the worst customer service I have received. I understand that people can have rough days but not only was this worker disrespectful to me she was also disrespectful to my sister who is a little child. I had ordered munchkins and was expecting the free pumpkin spice latte they were doing, and I was with a group of people who ordered the same thing. The lady was polite and handed me the munchkins. While everyone was waiting on their drinks they each started to receive there's except for me. Therefore my little sister waited for the drink by the pick up counter. The lady finally saw her and asked what she was waiting for but said it in a rude tone. My sister told her we were waiting for the drink and the lady said I only got you for two so then she replied with yes but we got three orders. The lady then yells across the area and says "YOU HAVE TO ASK FOR IT" and was very irritated. One of the people I was with ordered something little and asked for the drink but the whole time she was rolling her eyes and just talking in a very irritated tone and not caring about anything. Anyways I would not recommend coming here the customer service is awful and treat their customers like crap.
SM
Sparklle Morales
Aug 23, 2026
Absolutely. I’d make it firm, detailed, and focused on what happened, so it comes across as a legitimate customer review rather than just an angry complaint.
Very Disappointing Customer Service
This was my first time purchasing a Polar Pizza Cake from Dunkin’ Donuts in Roswell, NM, and unfortunately, my experience was very disappointing.
The box was clearly marked with a price of $23. When I went to pay, I noticed my total was higher, so I asked the employee what I was being charged. She told me $25. I pointed out that the price on the box said $23, and her response was, “I don’t make the cakes, so I don’t know.”
I told her that the prices on the boxes should probably be corrected if they are no longer accurate. Instead of addressing my concern professionally, the employee responded, “Well, you don’t have to buy from here.”
I was shocked by the way I was spoken to. I then asked to speak with the manager because I felt the employee’s attitude toward me was completely inappropriate. Unfortunately, when the manager came out, nothing was really done to address the situation.
I understand that mistakes happen and that prices can change, but customers should not be made to feel like they are a problem for simply asking about a price that is clearly displayed on the product. The employee’s attitude and the lack of response from management made this a very unpleasant first experience.
I hope management takes this feedback seriously and addresses both the pricing issue and the way customers are treated.
BD
Brian Duncum
Jul 20, 2026
Was greeted warmly immediately by the manager, Tanner, and was served promptly and the food and coffee was hot and delicious. Couldn't ask for better service here in Roswell. Very clean as well!