Arby's

Reviews

• TG

  Tatiana Gonzalez

  2 days ago
  3.0
  The food is usually pretty good and fresh. The service varies on the daily and hour you go.
• CC

  Cathie Cantrell

  Jun 25, 2026
  4.0
  I was disappointed in the customer service. They left me waiting at the front counter for more than 4 minutes before allowing me to place my order. Additionally the salt bin was completely empty. When I went to the counter to ask for salt they said they were out. But then remember that they had some more. They gave me what I asked for took the extras out to where the dispenser was but failed to fill the dispenser and put the extra salt down below the cupboard, thus leaving there no salt for the customers.
• DW

  Daryl Wilson

  Jun 4, 2026
  5.0
  I love Arby's. I miss the great customer service, however, and feeling like the customer was truly appreciated. We have options and, even with an expanded menu, they are not the only sandwich place in town. They used to give a law enforcement discount, or First Responder discount, but not anymore. They didn't used to charge extra for sauce packets either, but not anymore. On that last note, today, I ordered 4 roast beef sandwiches and handed over a coupon, asked for the spicy sauce and was told they no longer have that, so I asked for 4 packets of Arby's sauce and 4 packets of horsey sauce so I could add the sweet and spicy to each of my 4 sandwiches that the old spicy sauce used to offer. Then, I was told that I was allowed only 2 packets for my 4 sandwiches. Even my wife, who was seated next to me, was surpised by that. I was told "people go crazy for their sauce packets, so additional sauces would now cost extra. I was, then, told that, with the 6 added sauce packets, my total was now $3 more, after tax, which is like 50¢ per additional sauce packet. When I said, no, just cancel my order, another employee came over and spoke with him and was, afterward, told that my order was now the original price, with the additional sauce packets, so I handed him my credit card. After getting home, I received an alert from my credit union that Arby's charged me the higher amount. I was charged extra for the sauce packets. My wife and I went back to that store and explained what happened to the clerk who called over the manager. Without speaking to me or looking me in the eyes like a real person, she refunded only $2 to my credit card. Still don't see the credit on my card as yet, but will check throughout the week.
• PT

  Paul True

  May 13, 2026
  1.0
  Half a star is not possible. How many excuses can they possibly make for their incompetence. Horrible service!
• CM

  Clark Madrosen

  May 1, 2026
  3.0
  Had to repeat myself to two different people to get order straight. Prices gone way up. Plain cheeseburger and small vanilla shake $18. No more Arby's for awhile and no paper towels in men's bathroom. Way to expensive for now. Get a loan first. $$$