Sonic Drive-In

Reviews

• SN

  Sara Neal

  3 days ago
  1.0
  The only reason we continue to come here is because there aren't a whole lot of other options in Edgewood. It's quick & sufficient. My chief complaint is the fact that, on multiple occasions, when we order on the app our food order is never correct. And its super simple stuff too. I stopped getting my favorite sandwich because I ask for no bacon & it always comes with bacon. If I take the bacon off, most of the cheese comes with it. What's the point? Secondly, we'll sometimes order after our son's baseball games. He likes the All American Dog & we always request "no onions," & every single damn time there's onions on the hot dog!! What if our son was allergic to onions? He wouldn't be able to eat it & we'd have to throw away a $4 hot dog. We always have to go through the trouble of digging through the relish to scoop them all out. Now, I know the individuals that work here are/were subjected to the New Mexico education system, but I am genuinely convinced that they don't know how to read. Is that it? Or is it really just a lack of effort on the job? Are they even remotely trying? It's so incredibly frustrating to order from this Sonic knowing that what's in the bag won't be correct. Its the expectation now.
• TR

  Tammi Resar

  Sep 3, 2026
  5.0
  Discovered an error on our order. Our server was quick to correct it. Thank you! Love your flavored sweet teas.
• SR

  Shannon Rhea

  Aug 30, 2026
  1.0
  Went when hardly no one was there to order food, they never acknowledged me when I hit the red button, hit it a few times, nothing, I waited at least 15 mins, finally drove away ...this is the worse sonic ever
• CK

  Claudette Kasero

  Aug 24, 2026
  1.0
  I dont know why we always have to wait 20 plus minutes just to get 2 drinks walked out to us through the mobile app. Today we went through the drive thru thinking it would be faster. Nope wrong for us to think this, people were already waiting in line when we got there. Waiting 10 plus minutes people started to leave the line. And the people in line after us started leaving as well. Need better service, more servers 😒 why is it that nobody stays to work at this location? Management? Maybe look into this please cause it has gotten worse.
• MV

  Meredith Venhaus

  Aug 23, 2026
  1.0
  We went to Sonic today really looking forward to a good meal, and unfortunately, it was a huge disappointment. We ordered three combos, and all three came with large tots that were completely cold. Not slightly cold—cold like they had been sitting out for who knows how long and someone decided to serve them anyway. Wrong size as well. The cherry limeade was another disappointment. There was no cherry and no lime. Isn’t that kind of the whole point of a cherry limeade? We even tried reheating just the meat to see if that would make the food any better. It didn’t. The food tasted like it had been sitting out all day, and now I’m not even feeling great after eating it. To make matters worse, trying to get help from customer service was just as frustrating. We were told we could only receive a credit if the order had been placed through the app. Why can’t I receive a refund for food that was served cold and was not acceptable? I don’t want a credit because I don’t want to come back and risk paying for another meal like this. If you’re serving food to customers, it should be fresh, hot, and actually prepared the way it’s supposed to be. After this experience, I will not be eating at Sonic again.