El Pollo Loco

Reviews

• MH

  Marie Holguin

  3 days ago
  1.0
  I will never go back to the Westside location. Not only did we wait over 25 minutes for our order, but they forgot 2 tacos in that order. As I waited for them to call my order number, I witnessed multiple patrons go up to the front counter and point out that things were either forgotten, or incorrect. Not impressed, my family and I will take our business elsewhere.
• CS

  Cade Smith

  Sep 24, 2026
  2.0
  Food when they first opened up was pretty good but lately hasn’t been. The last three times I’ve ordered from here have been a real bust, from overcooked hard chicken to undercooked crunchy rice and stale chips and for some reason like solid avocado slices that you couldn’t even bite through was like rubber never experienced that before.
• JJ

  Jessie Jaramillo

  Sep 19, 2026
  5.0
  Tonight is September 18th 2026, I just left Pollo and the guy who handed me my food really did an amazing job tonight, he remembered my order from last time and made me even better chicken then I've ever had from this place tried calling a few times to thank you but to whoever you are thank you for remembering I liked fresh chicken on my double chicken tostada!
• CL

  Carlos Loya

  Sep 16, 2026
  2.0
  Today, 9/16/26, I went to this restaurant approximately at 12:20pm for a $5 pollo bowl but unfortunately, the bowl looked like it was half eaten and horribly packed. It’s a gamble when you order these bowls as you never know if it’s going to be the item you ordered. This has not been the first time where I encounter this sort of nightmare, it’s happened multiple times and it’s embarrassing at this point. Whoever is packing these bowls, needs to be retrained or removed. This is very unacceptable and very embarrassing. If I could be blunt for a moment; I have been a lifelong fan of this restaurant since I lived in California. Not once over there, have I dealt with this extreme incompetency. Maybe it’s the New Mexico crew at the Juan Tabo location That doesn’t know what they’re doing. The general manager or the operations manager really needs to investigate and retrain their workers better
• TW

  Tim Walker-Foster

  Sep 6, 2026
  1.0
  Spent OVER $100 on a delivery order, including roughly $30 EXTRA for the convenience of having it delivered, only to receive an INCOMPLETE ORDER. ZERO TORTILLAS. Not a couple missing. Not the wrong quantity. ZERO. So I called the store expecting a pretty simple solution. Instead, Manager Jacob basically offered ZERO assistance in fixing the problem. Their solution? I could come back to the store myself. Seriously??? Perhaps someone can explain how telling a customer who just paid an extra $30 for DELIVERY to DRIVE TO THE STORE THEMSELVES is considered fixing a delivery problem. If I wanted to drive to El Pollo Loco, I wouldn’t have paid for delivery in the first place. I wasn’t asking for anything unreasonable. I wanted the missing portion of the $100+ order I PAID FOR. Apparently, getting the entire order is now an optional feature. General Manager Diana Padilla, is this seriously the level of customer service you expect from your management team? Take the money, send an incomplete order, and then tell the customer to come pick up the missing items themselves? The best part is how absurdly easy this should have been to resolve. Acknowledge the mistake. Apologize. Find a reasonable way to make it right. Instead, I got essentially: “You can come get it.” Jacob, that completely defeats the purpose of DELIVERY. Over $100 spent. Approximately $30 extra for delivery. Incomplete order. ZERO tortillas. ZERO meaningful effort to fix it. Absolutely ridiculous