SY
Stephanie Young-Rosen
Jul 15, 2026
I have gone here for YEARS with my daughter whenever she wants a special treat. I love the two women who own the place. They are kind and I've made it a point to patronize this store because I feel they create a friendly and warm environment that I want to support.
I was shocked when we stopped by today at about 1:30. The place was deserted, with 3 people working. My daughter decided to try a new Suncloud Lemonade. Unfortunately, she took ONE sip and declared it was too sour for her, and she wouldn't drink it. I requested a refund.
Is that entitled?
They took back the drink and informed me that I cannot have a refund because there is no manager on site. Therefore, I said I would like something of similar value to what I had paid. They gave my daughter a regular lemonade, which is half the value of what I paid. I pointed this out. The cashier told me I was wrong, so I asked her to look up the price point. Yup, half of what I had paid. She would know this. She then said she would throw in two donuts. For my trouble, I asked her to make it three, as I have three kids.
Again, is that entitled? I wanted a refund, they couldn't give me what I requested so I was willing to work with them. Seems reasonable to me.
I instructed my daughter to choose her donuts, when the boy who was on the drive-through butted in. (He had not been involved in the sale, he had no power to give me a refund, why was he involving himself???).
"Ma'am, you are entitled," he declared. I was extremely taken aback. So disrespectful.
Had I not been so surprised, I would have said, "Yes, as a regular customer here, I am entitled to receive goods in kind with what I've paid. I am also entitled as your customer to be treated with respect" But of course, I didn't think of that on the spot.
He then made some off-putting comments about my UNDERAGE daughter. Again NONE of his business. Who is HE to talk about my daughter???!???!??!?!
I asked the cashier what she would do in my place, and she agreed that I was being reasonable.
When I left, I just said, "I'm not entitled". He spewed some sort of snarky response, which I didn't stick around for.
I used to go to this particular place because I loved the vibe and wanted to support it. Today, I was insulted and judged for trying to get my money's worth when I couldn't get a refund.
I am sad and still a little shocked that Dunkin Donuts employees would treat customers so rudely.