Chipotle Mexican Grill

Reviews

• SS

  Sylvia

  3 days ago
  1.0
  The food was okay, but the condition of this location needs immediate attention. With gas prices going up, this is the closest location to our home. Normally, I would drive to another location, but I decided to come here instead. Unfortunately, the restaurant was very dirty. Almost all of the tables were dirty, with only about two tables that were clean. There was also food all over the floor. We wanted to sit down and enjoy our meal, but it was very uncomfortable trying to eat in such an unclean environment. This is not acceptable, and management needs to take this seriously. A restaurant should be clean and welcoming for its customers. I will be reporting this location so the cleanliness and overall condition can be addressed. I would appreciate a response from management regarding this issue and an explanation of what will be done to improve the cleanliness of this location. Customers should not have to sit at dirty tables or eat around food-covered flo
• MS

  M S

  Sep 22, 2026
  2.0
  Food is expensive and salsa is not tasty! You should have salsa fresco like cafe rio!
• SR

  Steven Rios

  Sep 12, 2026
  1.0
  If you want to eat somewhere where the customer service is poor and food is gonna be stale, and there is meats mixed with the other meats like cross contamination. No way for me next time I will go somewhere else this place has lost my business for sure.
• JH

  Jack Heo

  Sep 6, 2026
  1.0
  I had a very disappointing and uncomfortable experience at this Chipotle this morning. The posted opening time was 10:45 AM, but the restaurant did not open until approximately 10 minutes later. Several customers, including myself and my child, were waiting outside. When the restaurant finally opened, there was no apology or explanation for the delay. During my order, I noticed that the customer immediately before me received a noticeably larger portion of chicken than I did. The difference was obvious. I politely asked if my portion could be made more consistent with the customer before me and asked for a little more chicken. The employee added a small amount, but at no point before doing so did the employee tell me that I would be charged an additional or “double” charge. If I had been told beforehand that asking for that amount would result in an additional charge, I would not have asked for it. What made the situation even more concerning was that the manager came over and, within my hearing, directly instructed another employee to give me a smaller portion. I personally heard the manager tell the employee to give me less food. After I asked for the portion to be made more consistent, I was then told that I would be charged an additional fee. When I questioned the charge, the employee became visibly irritated and told me that I could either pay the additional charge or wait until they finished handling the many online orders. The employee also stated that they were the manager. The way I was spoken to was extremely rude and disrespectful. I was not yelling, threatening, or behaving aggressively. I was simply asking why my portion was noticeably smaller than the customer before me and why I was being charged an additional fee when I had never been informed of that charge before the food was added. What was especially disturbing was that the food was then thrown away right in front of me in an angry and dismissive manner. My child was standing next to me and became frightened by the employee’s behavior, stepped backward, and hid behind a chair. I understand that employees can be busy, especially with online orders, but customers should still be treated with basic courtesy and respect. I am also concerned that I may have been treated differently because of my race. I cannot know the employee’s intent, but the way I was treated made me feel uncomfortable and discriminated against. I am asking Chipotle management to investigate this incident, including reviewing any available security camera footage and speaking with the employees who were working at the time. In particular, I would like management to review whether the manager instructed another employee, within my hearing, to intentionally give me a smaller portion. This was not simply a disagreement about portion size or an additional charge. It was the disrespectful and intimidating manner in which the situation was handled, especially in front of my child. I hope Chipotle takes this complaint seriously and follows up with me regarding its investigation.
• VV

  Val

  Sep 3, 2026
  1.0
  Little girl with the lip fangs needs an attitude adjustment, closes up my bowl mid into me ordering then gives me an odd look when I apologize ( when I shouldn’t have) and ask for a few more toppings, sorry your being asked to do your job lol find a new one if you hate the one you have now it’s that easy, she then proceeds to dips her fingers in my partners queso and refuses to fill it up to the top when noted that it was almost halfway, for a $3 / 2oz queso side least you can do is fill it to the top, it ain’t coming out of your check, I promise a queso deduction won’t be on your paystubs LOL. Then we note we were charged double for protein? Retraining is indeed needed here.