Chipotle Mexican Grill

Reviews

• CH

  C handrasana

  4 days ago
  1.0
  I went in to order tacos, while waiting in line, I noticed one of the female employees cleaning inside of the food warmer, where the salsas, cheese, sour cream, guacamole, where these things go, she was cleaning inside, there was a bottle of cleaner, which looked like bleach, next to where she was cleaning, she was dripping mixed cleaning solution where food is being prepared and served. Then when it was my turn to order, I ordered tacos, asked for hard shell, and one of the other female employees who was helping me said they are out of hard shells There is always something at this location, they’re always out of ingredients, the last time we were there, they said they were out of one of the main meat ingredients. They say they want to provide superior service but the actions of the employees say different, they are careless. I don’t think it’s crazy for me to show up to order hard shell tacos and expect to leave with hard shell tacos, especially if you are trying to be a business that serves food. Employees need to wait to clean where food is being prepared and served, they should not be cleaning with cleaning products around food that is being served to people!!!
• SB

  Sheri L Bell

  Jul 10, 2026
  1.0
  7.9.26 @ 4:25 pm. We walked into the Alameda location and our first view was the make line. DIRTY, DIRTY, DIRTY... The cross contamination between ALL the containers of protein and toppings was incredible. The make line where our food was to be prepared to our liking was filthy. The sour cream had corn, cheese, onions and guacamole in it. The grated cheese had salsa, sour cream and corn in it. Every single container had other condiments in it that had been dripped in them. The space between each container had lots of food debris on them. There were plenty of workers and several on the line that could have addressed the messy line as there were only 2 customers present. We turned around and left; Disgusting and Gross. Presentation is EVERYTHING!!
• CC

  Carlos Gallegos (Chuck)

  Jun 27, 2026
  5.0
  I have a gluten allergy, and the staff was very helpful. They cleaned the countertop and replaced all the spoons to help avoid cross-contamination. I really appreciated their care and attention.
• DT

  Drew Taddia

  Jun 16, 2026
  1.0
  I love chipotle, but this experience was incredibly disappointing. I’m not sure if I’ve ever experienced a group of people less interested in taking your order. It was like the staff was angry you were there to order food from them. Zero emotion, zero gratitude - picture someone forced to serve you like they had no other choice to be there. And the burrito was sub par. Not close to the usual quality and enjoyment I usually have when going there. The tables looked like they hadn’t been cleaned or wiped off all day. As a chipotle fan, I’d be embarrassed to have my brand or name on the outside of this building. Hard to imagine what’s going on with management to offer an experience like that. Won’t go back to this location and need a long break from chipotle to forget this memory. And from the sounds of it, looking at the order reviews nothing is going to change anytime soon here.
• JR

  Jeff B Richards

  May 28, 2026
  3.0
  I'm so sorry that my experience of Chipotle food is on a long often subtle slide. Some of it is being out of promoted specials that sound good. Oops. Not offering for lunch yesterday. My spouse's steak was over spiced a nearly metallic tang. My pork was so salty that my mouth went sort of numb at first; I didn't understand the sensation. Of course drinking my fruit thing and eating more revealed - OMG. Wow. I went back to the counter about something else and mentioned that the music for all three patrons was so loud that (spouse) and I couldn't speak to one another. She smiled youthfully at me and did a microburst of fiddling in the dining area, not touching anything including the sonic volume. I was disinclined to gently or otherwise speak with her about our food - no longer up for sharing my unwanted feedback in that type of venue. Disinclined to rush back to this restaurant after similar misfires in three cities now.