DF
Diego Fernandes
4 days ago
I ordered food from this place today, Sunday, October 11, 2026. I placed my order through the app and paid for it in advance. So far, so good!
I received a notification saying my order was ready. However, on my way to pick it up, a few unexpected things came up that I had to take care of, so I ended up being a little late. These things happen.
When I arrived, the man at the counter looked at me, and I gave him my name to pick up the order. He repeated my name twice in a mocking way, and I didn’t understand why. Then he looked at me and said, “The food you ordered two hours ago?!”
I said yes. He picked up my food and simply threw it in the trash! Excuse me?! And then he turned around and told me he could make another order.
Sir, I didn’t want another order. I wanted the food I had already paid for and that you just threw away! If I had time to wait for the food to be made again, I wouldn’t have ordered ahead for pickup in the first place!
Next time someone is late picking up their order, please don’t just throw their food away. Sometimes unexpected things happen, and people get delayed. When the customer arrives, if the food is cold, at least offer to remake it or find a solution instead of throwing it away without asking.
The way this situation was handled was extremely disappointing and disrespectful. Customer service matters, and this is definitely not how you should treat someone who has already paid for their order.