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Dunkin' Zero
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Dunkin'

3.7
(432 reviews)

Business Details

(973) 226-7772
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Caldwell, NJ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
592 Passaic Ave, West Caldwell, NJ
07006, United States

Hours

Monday5:00 AM - 9:00 PM
Tuesday5:00 AM - 9:00 PM
Wednesday5:00 AM - 9:00 PM
Thursday5:00 AM - 9:00 PM
Friday5:00 AM - 9:00 PM
Saturday5:00 AM - 9:00 PM
Sunday5:00 AM - 9:00 PM

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 592 Passaic Ave in West Caldwell, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.7
432 reviews
5 stars
198
4 stars
95
3 stars
36
2 stars
19
1 star
84
  • DN
    D'Auja Nelson
    today
    1.0
    The morning employees here are so miserable and need a customer service course. In fact I will teach it for free. I feel it would greatly benefit the community. I keep a note of the environment at the time because granted if it is a busy day, I can show more grace from a person being overwhelmed or a previous angry customer. This wasn’t the case. I walk into the Dunkin and this lady at the register older woman looks like she hates her job no hi or anything. Just looks miserable, and hates when people order but it’s her job to take the orders. She doesn’t greet me but then is having a full blown conversation with the other employee in Spanish. My thing is, are you considering how the customers or other employees are feeling with them not understanding your language. I just thought this was basic common sense and normal respect. She completes my order, and she gave me the receipt and I forgot where I put it. So when it was time to get my sandwich, the guy (an Indian guy) had finished making two sandwiches so he had two bags in his hand. He says what’s your receipt number in an annoyed tone and I said I’m sorry I don’t remember where I put it but I ordered (and I start explaining the sandwich I ordered, mind you it says in on the sandwich bag he’s holding). He had two bags in his hand so it could only be one or the other. He ignores me and starts calling the next order which was placed down on the table (please make this make sense). I wait and I say I ordered this sandwich (and I explain it again) and he then he sees the number on my drink which aligns with the sandwich I ordered and he lightly tosses it at me across the table with an attitude and walks away. At this point I’m annoyed and I say please don’t throw or toss a bag as me; that’s very rude of you, he says well you didn’t have a receipt and I said I explained that to you. I then say to the other lady whom I believe is of higher ranking what happened and she is annoyed that I said something and then the older mean woman is actually the one who apologized and said I’m sorry. What a way to start the morning. I want to say I’ve never ever had an experience like this at any Dunkin’ before. I won’t be returning at this time again ever. There’s normally this nice Indian older man there when I have gone there in the afternoon with my son and he needs to be the one always at the register or teach the other people how to communicate with the customers.
  • ND
    Nicole D
    Oct 6, 2026
    1.0
    Terrible customer service and lack of follow up from management.
  • MW
    Michael Walton
    Oct 4, 2026
    1.0
    Several times the older red haired lady has been very rude to my girlfriend and I when we go there regularly on the weekends. She charged me for a pup cup when I asked to get a cup of water for my mobile order a while back and today I accidentally placed my order to early and it seems like they’re too busy to answer the phones when every time anyone comes to the counter it’s a major inconvenience for them. I really hate this Dunkin in all honesty
  • SJ
    Stephen Babich Jr.
    Aug 11, 2026
    2.0
    Always need my coffee, when they are busy they get back up. The small girl in the back makes really good coffee and works very hard at her job. She is a very good worker.
  • ET
    Emily Tshoi
    Aug 3, 2026
    1.0
    I had a very disappointing experience at this Dunkin’. The employee she was Spanish on the bigger side who I think was the manger, who assisted me was extremely rude and unprofessional. Instead of being polite and helpful, they spoke to me with an attitude that made me feel unwelcome. Customer service should be respectful, even during busy times. I enjoy coming to Dunkin’, but this experience has made me think twice about returning to this location. I hope management addresses this issue so future customers are treated with the courtesy and respect they deserve.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in West Caldwell, NJ?

Dunkin' in West Caldwell, NJ, is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

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Certified October 11, 2026Yext Knowledge Graph
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