Next to ShopRite of West Berlin, the Wine & Spirits store is a convenient stop for a guest who wants more than cases of beer stacked along walls and wine boxes emptied onto shelves. It offers a stepped-up experience with broad selection, knowledgeable service, and appropriate add-ons.
Nuts and crackers? Check. Craft beers? Check. Ice machine and cooler filled with charcuterie components? Check!
In June 2022, the store moved out of the main grocery and into a space of its own right next door. With more than three times the previous square footage, there is much more room for unique products and specialized team members. The aisles are roomy enough to browse the bourbons and learn their subtle differences, and to pick through the cabernets
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.