JS
Joviann Simpson
Aug 7, 2026
Extremely Disappointing Experience
My family of 6 visited Dave & Buster’s in Wayne, NJ tonight, Friday, August 7th, and unfortunately, the entire dinner experience was disappointing from beginning to end.
From the start, the host completely ignored me. Once we were seated, things did not get any better. The tables were dirty, which immediately made the experience unpleasant. Even worse, the supposedly “clean” plates that were placed on the table for our appetizers were dirty as well. At that point, I was already questioning the overall cleanliness and sanitation of the restaurant.
We then experienced an extremely long wait for both our food and drinks, despite this being a fully staffed establishment. I understand restaurants can get busy, but this went far beyond a reasonable wait. What made it even more frustrating was seeing staff members joking around while customers were waiting an unreasonable amount of time for service.
Our server was also extremely inattentive. We essentially only saw him once at the beginning when he took our order. When the food finally started coming out, there were multiple issues. The food was extremely salty, and approximately 20 minutes later, the remainder of our order came out.
To make matters worse, my mother’s drink came in a cup that had a large crack and an actual chip missing from the rim. How something like that made it to a customer’s table is beyond me. It should have been caught before the cup ever left the bar.
Then came another major issue: when the rest of our food arrived, our server brought out a completely different order. I was shocked because we had specifically confirmed our order. Instead of acknowledging the mistake, the server tried to tell me that we had not confirmed the order. That was extremely frustrating and came across as dishonest and unprofessional.
Overall, this dinner was disappointing, disorganized, and honestly disastrous. Between the host ignoring us, dirty tables and dirty “clean” plates, the excessive wait times, the lack of attention from our server, the incorrect food, the extremely salty meals, and a visibly damaged drinking cup being served to my mother, there were simply too many issues to overlook.
I came here expecting to have a fun family night out, and instead, the dinner portion of our visit completely ruined the experience. I would not order food from this location again.
Management seriously needs to address the cleanliness, food quality, service, and overall attention to customers at this location. This experience was unacceptable, and our family will not be returning for food.