Chipotle Mexican Grill

Reviews

• TS

  tenzin shakya

  May 13, 2026
  1.0
  I’m giving this place a 1 because I cant give it a 0. This is the second time I’ve ordered from here and both times were the worst experience ever. The first time was via the drive thru pickup and waited almost 20min at the window with no one attending to me. There was a huge line behind me so I finally knocked on the window and someone came to check in. The second time around I did in store pick up and received a notification that my order was ready at the pick up shelves when I get there nothing was there. It took me another 20min to get someone to help me look for my order. The kitchen looks a mess and the staff is very lazy and unorganized. I would skip this location if you’re looking for better service and etiquette.
• FR

  Felix Rodriguez

  May 4, 2026
  1.0
  The staff made the whole experience uncomfortable—no one seemed like they wanted to be there, and you could feel it in every interaction. The food looked dry and unappetizing, so I ended up walking out. Drove less than 8 minutes to the Qdoba in Westfield instead—10/10 would recommend that over this location.
• BB

  BB

  May 2, 2026
  5.0
  I came in the other day to order a burrito during the evening. Despite it being busy, everyone was friendly. The cashier was lively and helpful, good customer service I will be definitely coming back!
• PL

  Purpp London

  Apr 18, 2026
  1.0
  Had to wait TWENTY minutes for a mobile order i scheduled for 9pm .. proceeds to take care of every other customer in the store first and on top of that didn’t have anymore chips after i literally seen them put chips in multiple bags. Will not be receiving anymore money from me
• BG

  Brian Guerrero

  Apr 14, 2026
  1.0
  I had a terrible experience at this Chipotle. The line was extremely long, and the entire place felt chaotic and disorganized from the moment I walked in. The cleanliness was honestly unacceptable. The serving trays were filthy, there was food all over the floors, and the bathroom was a mess. On top of that, I witnessed clear cross..contamination between food items, which is a serious concern. One of the employees preparing food wasn’t even wearing a hair net, which just added to the lack of basic hygiene standards. To make things worse, they told us they were out of guacamole, yet it was obvious they had plenty in the back being reserved for online and Uber Eats orders. Meanwhile, the Uber Eats line was practically out the door, with no organization at all, while in..store customers were left waiting in a hot, crowded space. The staff looked overwhelmed and stressed, and it showed in the poor service and half..hearted portions. The overall atmosphere felt neglected, like there’s no pride in the place anymore. This is by far the worst Chipotle I’ve visited in Union County. Management seriously needs to step up and fix what’s going on here. I won’t be returning, and I’d strongly recommend others consider going elsewhere.

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