ACME Markets

Reviews

• ED

  Emily Drake

  May 13, 2026
  2.0
  Checkout staff could have handled the situation better. I checked out with Linda today while completing an Instacart order. When I first started checking out, there was no line, but one began to form while I was bagging my groceries after everything had already been scanned and pushed aside. I felt rushed trying to bag everything quickly, and instead of offering basic courtesy or assistance, Linda stood there impatiently. She then began scanning the next customer’s order and handing them items one by one while I was still standing there finishing up. I have no issue bagging my own groceries, but in a situation where assistance was clearly needed to help both myself and the cashier clear the register efficiently, none was offered. Overall, the experience felt rushed and lacking in customer service.
• LC

  Lili Cabral

  May 3, 2026
  5.0
  Well stocked! Had everything we were looking for. Clean and friendly staff. Anthony helped us tremendously finding one specific item, he was a life saver! Went above and beyond! Thanks Anthony!!
• SM

  Sandra M

  Mar 31, 2026
  4.0
  Trying to cut down on grocery bill. Grocery is comparable in pricing no big savings.
• KC

  Karen Cooke

  Mar 10, 2026
  3.0
  Acme is raising all their prices. Not good produce! They went downhill.
• NR

  Nilda Roman

  Feb 1, 2026
  1.0
  Online ordering has seriously gone downhill in a major way from Acme on Route 515 in Vernon, NJ. I placed an order on 01/19/2026. I ordered at 12:21pm for between 2:00pm to 3:00pm. I got a notification saying it was delayed. Being delayed isn’t a big deal but a half hour past my delivery time goes by and my order wasn’t even shopped. I called the store and was told my order would be delivered in 1 to 2 hours and there are staffing issues. I get a notification 20 minutes later saying my order was being shopped. I was notified that they didn’t have a bag of limes so I went through the chat and spoke with the shopper requesting loose limes. I received a pleasant response and was accommodated. I received a notification saying my order was shopped and completed. I was waiting for the app to update to say my order was out for delivery and 8:00pm rolls around with no updates. I finally decide to go up to bed. The next morning I wake up to see still no update within the app. I finally call to see what the status was of my order. I speak to a manager and he starts to tell me you need to take it up with DoorDash, I told the gentleman that the order never left the store. He said I needed to talk to online pickup/delivery. I speak to the manager in the online pickup/delivery. I explain what happened, she told me she does not have my order and my order was never shopped. I told her my order said it was shopped and completed. She kept saying there wasn’t an order for me there and she knows that it wasn’t sent out with the DoorDash courier. I don’t understand how there wasn’t a order there when I was speaking to someone through the app to switch the item that was out of stock. The manager then said that the system shuts down at 8:00pm and they had a lot of orders that day around 2pm because of the upcoming storm that was 6 days away. I ordered at 12:21pm so how could the “being slammed with orders at 2:00pm” have anything to do with my order.

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