YC
Yairelis Colon
Aug 11, 2026
I’m extremely disappointed with my experience at this Dairy Queen location. This is the **second time** I’ve placed a cake order here, and unfortunately, the second time I received something completely different from what I specifically requested.
Before placing my second cake order, I actually tried calling the store **2–3 times** to make sure I could speak with someone about the order. Each time, the call went straight to voicemail, where I was instructed to leave my cake order. I made sure to provide detailed instructions about exactly what I wanted and even left my phone number in case there were any questions or confusion.
The first time I ordered a cake, I requested a **beach-themed cake with blue and sand/tan colors**. Instead, I received a cake that was essentially **blue and pink, resembling a gender reveal cake**, which was not what I ordered.
I decided to give this location another chance. This time, I was **very specific** that I wanted the **entire cake to be one solid purple color with absolutely NO writing and for it to have M&Ms and Health inside.**. When I picked it up, I was given a **two-tone white and purple cake**, once again completely different from what I had requested and when it was cut there was NO m&ms or health. The cake looks like it was on the shelf and handed over to me.
What made the situation even more frustrating was the customer service afterward. I asked about the cake at the drive-thru and explained that it was not what I had ordered. The employee told me that the order had been taken down exactly as I requested and proceeded to **argue with me, saying, “That’s what you asked for.”**
Mistakes happen, but this has now happened **twice**, despite me being very clear about what I wanted. I also made sure to leave my phone number so that someone could contact me if there was any confusion. Unfortunately, there was no attempt to reach out.
I expected better communication, attention to detail, and customer service. After this experience, I will **not be ordering cakes from this location again.**