SO
shedrack omofomwan
4 days ago
The service is nice, Sheila is a very good server She’s patient and hard-working and she focus Amazing good customer service.
I had a lemonade with ginger ale nothing too much and they were quick with it. My friend ordered gyro and it came out within a minute and the staff was super sweet and helped us because they could tell we were students.
I’ve ordered a few times all great experiences. Today I ordered in store at the kiosk and picked up, got home and although i got two combos (lamb k jerk chicken) upon eating the first few bites I realized both were only jerk chicken. I called however their voicemail isn’t set up. I wish someone could call me back and offer some kind of assistance/ discount 😩
UPDATE: The customer service team reached out to me immediately after my original review, apologized for the mix-up, and offered to make things right by replacing our two combo platters.
I stopped by Saturday night and showed the staff the email. They immediately knew what I was referring to, apologized again for the previous experience, and took care of my order with no hassle or confusion. My food came out quickly, the customer service was great, and the food quality was great as usual!
I really appreciate how quickly they responded to my concerns and that the same level of care carried over when I returned to the restaurant. Mistakes happen, but how a business responds matters. They addressed the issue immediately, made the resolution easy, and followed through on exactly what they promised. Definitely appreciated!
I wish I can give them zero stars wow, I ordered a combo platter like I have in the past with no salad, bbq sauce, white sauce and jerk sauce. Somehow they remember not to put the salad but give me no sauces leaving me to try and eat dry food. I said let me give them a chance before I give them bad feedback on door dash and what do you know? On hold for 13 minutes with no response. I will never order again from this establishment. Terrible customer service, terrible following orders and reading notes. I have ordered several times and when an issue occurred I let it slide to be fair and kind. I’m tired of the errors and this service I can’t support. Food use to be fresh and good but this year it’s been terrible, rice is old and hard, meat is chewy and yet I still try and support but that support stops now snd everyone I know who I recommended to eat from here I will tell them to stop as well and not eat here anymore ever again.
I used to go constantly but they reduced portion sizes and the excuse was the customers said “we gave out too much food.” What sense does that make? None. The amount of chicken on the platter is half the amount that used to be there. Very disappointing as I used to love this place but will no longer come due to the greed & reduced portions.