Elizabeth Botham set up her bakery in the ancient fishing port of Whitby over 150 years ago. She began by selling her bread and cakes from a basket at the local market. Botham's traditions are now proudly continued by the fifth generation of her family. We have five shops and three Tea Rooms in Whitby, Sleights & Pickering, North Yorkshire.
We are famous for Whitby Lemon Buns, Yorkshire Brack, Plum Bread, Shah Ginger Biscuits and Chocolate Japonaise 'Japs', although our repertoire includes so much more, including seasonal bakes highly anticipated throughout the year, such as Strawberry Tarts, Winter Brack and Easter Simnel Cakes. We also serve delicious Afternoon Tea in our traditional Tea Rooms - come and join us, a warm welcome awaits!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.