Kura Sushi USA, Inc., is an innovative and tech interactive Japanese restaurant concept established in 2008 as a subsidiary of Kura Sushi, Inc. As pioneers of the revolving sushi concept, the Kura family of companies have improved upon the developed innovative systems that combine advanced technology, premium ingredients, and affordable prices to enhance the unique dining experience. Since the first restaurant opening in 1977, Kura Sushi, Inc. has grown substantially with more than 500 locations across Japan, Taiwan and the United States. Our philosophy of muten or nothing added is an ongoing promise that our food is prepared using fresh, high quality ingredients free of artificial sweeteners, seasonings, preservatives and colorings.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.