Wingstop

Reviews

• JH

  Jing Huang

  Jul 16, 2026
  1.0
  Chicken tastes like cardboard, french fries taste like fried in old oil
• BR

  Bader Risheg

  Jul 11, 2026
  1.0
  Extremely frustrated with the customer service here. I called multiple times regarding an issue with my reward points and was completely unsuccessful in getting any help or getting it resolved. No one seems to know how to handle it or care to assist. If you’re offering a rewards program, your staff should be equipped to support it when things go wrong. Poor communication and zero follow-through.
• DD

  D

  Jun 28, 2026
  1.0
  Bad service
• JF

  Jholar Ferrell

  Jun 15, 2026
  1.0
  I am writing to formally follow up on a complaint regarding a highly negative experience I had at your North Bergen Tonnelle location on June 6. Despite my multiple attempts to resolve this matter, I have yet to receive a satisfactory response or a refund for an incorrectly prepared order. The issue began when I attempted to place a walk-in order. I encountered significant difficulties with a staff member named Jennifer (or possibly Natalie) while discussing menu options. Due to her unprofessional demeanor, I chose to leave the store and place my order via the mobile app instead. However, upon receiving the mobile order, I found it was prepared incorrectly with hot sauce and lemon pepper. When I brought this to the staff's attention, the response was dismissive and rude, and I was informed the order would not be corrected without an additional payment. Since this incident, I have attempted to follow up several times. Three weeks ago, I spoke with a representative named Aaliyah, who promised to contact me but failed to do so. I also spoke with the direct manager today, who was unfortunately unprofessional and unhelpful from the start of our conversation. I am disappointed by the persistent lack of communication and the service I have received at this location. As a result of this experience, I will not be returning to this establishment. I am requesting a full refund for the incorrect order and expect a formal response regarding how this matter will be addressed. Please be advised that I will also be disputing this charge with my bank. I look forward to hearing from you soon.
• JF

  jholar ferrell

  Jun 8, 2026
  1.0
  Dear Wingstop Management, I am writing to report a negative experience I had at your North Bergen Tonnelle location on June 6 regarding a mobile order When I initially attempted to place a walk-in order, I encountered difficulties with the staff member, Jennifer, while discussing combo options and wing deals. Due to this interaction, I chose to leave and place my order via the mobile app instead. Upon receiving my order, I found that it was prepared incorrectly with hot sauce and lemon pepper. When I brought this to Jennifer's attention and explained that it was my first time ordering from Wingstop, she was rude and unprofessional. She stated that she would not correct the order unless I made an additional payment. I am disappointed with the quality of service and the lack of professional communication I received. I hope you will look into this matter to ensure better service for future customers.

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