Monroe the istanbul Restaurant was established in may of 2000 in Brooklyn NY but our story dates back 3 generations. Our grand father Mehmet (also known as Memo) started a local eatery in Adana, Turkey using his homemade recipes.
He has passed down his recipes and secrets from father to son. When we first started our operations in Brooklyn, our restaurant only had 3 tables. Since then we expanded twice, acquiring our neighbor stores and now we seat over 95 guests.
We search and gather only the qualified spices from different countries, we use all-natural produces and halal meats. We adapt and accommodate our guests demands, and grow our menus for their preferences and taste. Our staff is well-trained and experienced.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.