Nan Xiang Express brings you the same top-quality soup dumplings and Chinese dim sum as the sister brand of Nan Xiang Xiao Long Bao, a Michelin Guide-winning restaurant founded in NYC in 2006. Affordable, high-quality soup dumplings are now readily available with fast and friendly service. Daily menu includes our signature soup dumplings, crispy bottom buns, spicy wonton, scallion pancake, stir-fried noodles, fried rice, and more!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.