Dunkin'

Reviews

• BG

  Bob Griffin

  Aug 9, 2026
  1.0
  The female working the front register and the male manager on the morning of August 9, 2026, had absolutely zero respect or customer care ability. This started over a simple wrong drink, something that could have easily been solved with, “No problem. Let me make the correct one for you.” Instead, the cashier rolled her eyes, pushed the drink back toward me, said, “We can’t take that,” and nothing else. She then walked to the back, where I could still clearly hear her complaining and making insulting comments about me to her manager. The manager then came up to speak with me but would not actually listen. Instead, he continued to cut me off while I was speaking and told me that I should have double checked the order on the screen, but “because I’m the customer, I guess I’m right.” It really was not that big of a deal. I would have gladly paid the $5 for another drink. What made this an issue was being disrespected, talked about within earshot, and then repeatedly talked over by the manager when I tried to explain what happened. That is not the level of customer service I expected from Dunkin’ Donuts, and definitely not from a restaurant operating inside an Exchange. Looking at the other reviews, this seems to be a recurring issue, which makes it even more concerning. When I asked for the names of the manager and the female cashier, they refused to provide them. The base and Exchange management should really look into how this location is being run and how customers are being treated. A wrong drink is a minor issue. The way the employees chose to handle it turned it into something much bigger.
• VM

  Virgilio Munoz

  Jul 19, 2026
  5.0
  Little bit slower.
• RG

  R GC777

  Jul 8, 2026
  1.0
  Rude manager type guy bouncing frantically behind every at the counter. While I'm next in line at counter, he yells past me to take orders from his regular customers who had just stepped up to the kiosk ordering screen. Dude, if you are not relying on the kiosk and wanted to take an order verbally, then you should have taken my order. Chill. Be professional. 8 July '26. Ck#4274.
• BL

  Brock Landers

  Jul 8, 2026
  5.0
  Maybe they improved recently. Ordered through the app and had no issue checking in at the drive thru. Food was hot and ready, drinks were nice and cold, and employees were courteous and friendly. For reference, I am visiting from Virginia where food is slopped together with disdain and you get it handed to at the window by a mute teenager.
• YS

  Yehuwdah Superville

  Jun 30, 2026
  1.0
  This is the worst dunkin I’ve ever been to Affes should remove the management of this establishment since the staff consistently disrespect and insults customers today i stopped to get a protein refresher i the Asian guy at the register cut me off 3 times before i could order when i told him about it i got no apology nothing he justified it by saying i took too long i was the only person in the line my issue is if you can’t work in customer service leave especially when your serving service members and their families you never know who has mental problems