As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
I was considering visiting this Checkers location, but after reading through the recent reviews, I changed my mind. The complaints seem consistent, and what’s even more frustrating is seeing the same copied-and-pasted response from ownership over and over instead of any real effort to address the issues people are bringing up.
Customers should not have to jump through hoops or “contact elsewhere” just to leave feedback. The feedback is already here in the reviews, and people are clearly taking the time to explain what’s wrong. Ignoring that and replying with generic responses comes across as completely out of touch with actually fixing the location.
Until there’s some accountability and noticeable improvement, I won’t be visiting.
AJ
Allen J
May 11, 2026
1.0
I’m honestly tired of the poor service at this Checkers.
Almost every time I come here after 8 PM, the same thing happens. I walk up to the window and get completely ignored. No one acknowledges me, no one says, “I’ll be with you in a moment,” and no one gives any indication that they even know I’m standing there.
The only people who seem to get immediate service are delivery drivers. Staff will open the window for them, hand over the orders, and then close the window again without saying anything to waiting customers.
Meanwhile, everyone else is left standing there for 15 20 minutes with no communication at all.
This has happened numerous times, including tonight (Monday). The food is usually hot and tastes good, but the customer service is consistently terrible.
I don’t understand why there is a walk-up window if employees are not going to assist customers. A simple acknowledgment would go a long way.
Management always responds with a generic message saying they’d like to hear more, but nothing ever changes. At this point, if they’re not willing to improve the service, they need to seriously address the staffing and management at this location.
Very disappointing.
MO
Miriam Ortiz
May 7, 2026
3.0
This is how they do there baconator. Really!! Not good..
FG
Fiorella Garcia
May 5, 2026
1.0
Bad service, I ordered a large fries and they gave me the smaller one for $5. Workers ignored me and i complained about my fries and they didnt care.
XB
Xaro Baby
Apr 19, 2026
1.0
Burger wasn’t even hot , it’s sad to say this checkers location is horrible. Fries good though , order shakes and fries forsure , pass on the burgers , your better off McDonald’s no kyap
What are the operating hours of Checkers at 823 Communipaw Avenue?
Checkers is open from 10:00 AM to 3:00 AM Sunday through Thursday, and from 10:00 AM to 5:00 AM on Fridays and Saturdays.
Does Checkers offer delivery service?
Yes, you can order delivery from Checkers through DoorDash at https://doordash.com/store/455522.
What type of attire is appropriate when visiting Checkers?
The attire at Checkers is casual, so you can visit comfortably dressed.
What meals are served at Checkers?
Checkers serves lunch, dinner, and late-night meals.
What payment methods are accepted at Checkers?
Checkers accepts American Express, Visa, MasterCard, cash, and check as payment options.
Does Checkers have drive-thru and dine-in options?
Yes, Checkers offers drive-thru service along with dine-in seating and counter service.
Are there any nearby car rental services close to Checkers?
Yes, Enterprise Rent-A-Car and Alamo car rental agencies are located nearby, convenient if you need to rent a vehicle before or after your visit to Checkers.
Where can I find automotive repair services near Checkers?
Nearby automotive services include God First Auto Body and Repair, Mike's Auto Service, and God First Auto Services for repairs and maintenance.
Are there other dining options close to Checkers?
Yes, you can also visit nearby restaurants such as Westside Shawarma (Middle Eastern cuisine), Bettie's Restaurant (Caribbean diner), and Eats Pizzeria for more variety.
How can I contact Checkers in Jersey City?
You can reach Checkers at 823 Communipaw Avenue by calling +1 201-413-5458 or emailing Jerseycity@bestburgerllc.com.
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