This profile is uncertified and using publicly sourced data
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Business Details
About
Bagel Shop
Gem's House of Bagels, a cherished family-owned establishment since 1991, is excited to bring its renowned bagels and warm hospitality to Highlands, NJ. Known for crafting fresh, high-quality bagels daily, Gem's offers a diverse menu featuring signature breakfast sandwiches like "The Rocket"—a hearty combination of pork roll, bacon, egg, cheese, and hash brown—as well as an array of wraps, subs, and classic deli favorites. With a commitment to treating every customer like family, the Highlands location continues the tradition of exceptional service and delicious offerings that have made Gem's a staple in Monmouth County.
Location
Hours
Monday6:00 AM - 2:00 PM
Tuesday6:00 AM - 2:00 PM
Wednesday6:00 AM - 2:00 PM
Thursday6:00 AM - 2:00 PM
Friday6:00 AM - 2:00 PM
Saturday6:00 AM - 2:00 PM
Sunday6:00 AM - 2:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.