My family and I have been coming to this location for quite some time now. We’ve never had any issues, until Monday, 07/13. My mother went to get her usual smoothie order, which is a Peanut Butter Cup with no bananas, and add nonfat yogurt. There was what seemed to be a new employee working that day, and there was another blonde woman who seemed to either be the manager or supervisor on shift. The first drink my mother received was the wrong drink/order altogether. The color of the smoothie was yellow when it’s supposed to be brown, and it obviously tasted nothing like the Peanut Butter Cup. My father went back in and as he walked back in, it looked like the employee was already making the correct smoothie my mother originally ordered, anyway. After my dad took the correct smoothie back out, my mother took a sip, and it was completely tasteless and watery. My mother went back in and politely stated that it did not taste right, and was very watery. The new employee stood there, looking at my mom as if she simply didn't know what to do. The employee began to rattle off the ingredients in the drink, and my mom just explained that it still didn’t taste right and noted that it should have chocolate in it, in which the employee said “there’s no chocolate in it”. That is incorrect. It is explicitly stated on the website and app that there is chocolate in the smoothie. The blonde woman then walked over and asked how she could help, and when my mother explained the situation, she said “well, we already made it for you twice”. The first drink given to my parents was the COMPLETELY wrong drink and possibly someone else’s order, so that should not have even been taken into account during this interaction. Needless to say, that is a highly unprofessional comment, as I’ve worked in customer service within the food industry, and the customers’ satisfaction is the most important aspect in the industry. My mother responded to the woman by stating that she will not be accepting this drink, and she said that all she could do was remake the drink and offer 25% off. My parents agreed, paid, and yet the drink was STILL made incorrectly and didn’t taste right. My mother just simply left. They will not be returning to this location, which is a shame because they were regular, weekly customers. It is clear that better training all around is needed for the staff at this location.