Stop & Shop

Reviews

• RD

  Rhea Duggal

  Jun 30, 2026
  1.0
  I’ve been shopping at this Stop & Shop for over 21 years, and today’s experience (June 30, around 7:00 PM) was one of the most unprofessional customer service interactions I’ve had. I hope management can identify which employee was working the self-checkout area at that time, because every other employee I’ve encountered there has always been polite, helpful, and respectful. After I had already completed my purchase at self-checkout, I was walking toward the exit where the newspaper stand is located. The newspaper stand is positioned past the self-checkout area, right by the exit door, which is an unusual place to display paid merchandise. It’s reasonable for customers to assume that items placed there may be complimentary or intended to be picked up on the way out like how it is at other grocery stores. I picked up a newspaper because I’ve seen countless customers do exactly that over the past two decades. I have never once seen anyone take a newspaper back through checkout to pay for it, and there is absolutely no signage explaining which newspapers are complimentary and which require payment. The moment I picked one up, the self-checkout employee yelled across the area, “That’s not free.” I immediately responded, “Okay,” and calmly asked how customers are supposed to know that when there isn’t a single sign. Instead of answering the question, she walked away saying, verbatim, “People just know. You’re just supposed to know. How the hell do you not know?” That answer is ridiculous. Customers are not expected to read minds. If some newspapers are free and others require payment, then put up a sign. Every other grocery store I’ve been to either labels the newspapers with prices or clearly indicates which ones are complimentary. This store does neither, yet customers are somehow expected to “just know.” That is exactly how unnecessary misunderstandings and confrontations are created. What made this even more frustrating was that I had already stopped when she told me the first newspaper wasn’t free. When I reached for the New York Post to ask her, she immediately dismissed me saying, “Put that down.” I hadn’t left the store, I hadn’t walked out with anything, and I hadn’t refused to pay. I had simply picked up a newspaper. Before I was even given the opportunity to ask a question or pay, she had already assumed I intended to steal it, which is beyond disgusting and unacceptable. This isn’t the first time I’ve witnessed this employee speaking rudely to certain race customers. I’ve seen her be unnecessarily hostile on other occasions as well. If she’s frustrated or unhappy in her role, that shouldn’t be taken out on customers. Management should seriously address both the lack of signage at the newspaper stand and the way this employee interacts with people. The rest of the self-checkout staff has consistently been friendly and helpful, which made today’s experience stand out even more. I will absolutely report this with the legal implications of incorrect signage.
• PV

  PriyankaS VE

  Jun 27, 2026
  1.0
  I bought a flower pot, but later realized that a bouquet would have been a better choice, so I wanted to return the flower pot. Unfortunately, the salesperson was quite rude and told me to come back the next day to process the return.
• JM

  Josie M

  Jun 8, 2026
  1.0
  My husband and I experienced a very rude cashier ( KARL). She refused for dry conveyor bell, so we can place our groceries. I asked her for the paper towels to dry it myself. She had such an attitude, didn't hand me the paper towels just drooped on the bell for us to pick-up. With so much anger she started checking out the groceries and just dropping the items down hard on the bell. I said not to drop my groceries. She told me to go to another line and said no since I already had placed down all the groceries. She told me in my face I was rude. All this because I told her about the wet bell and how she was drop it my groceries. I spend a lot of money in your store to encounter a disrespectful worker.
• JH

  Josephine Henderson

  May 27, 2026
  2.0
  Store #802, 06/27/26, 7:24pm. Let me start off with saying I do love shopping here but what I experience today made me little mad, I was with my husband and son getting groceries and we went to self checkout and my husband went to grab the baby formula for my son while i checked everything out and I was going slow with the baby jars of food so then my husband would be back in time, and only once scan in with the jar the lady worker came up to me and said “you can check out with your husband” and I said “no thank you I already scanned basically everything” and then I ignore her afterwards and then she rudely grabs my jars and starts scanning for me and then takes the receipt and then tells me again “you can scan with your husband” as my husband is walking back to me already checked out with the formula and then the lady worker then scanned the receipt on her scanner which I felt like with her doing all that I could have been checked out and left but she made it take longer than I wanted. I don’t know if it’s cause of how I was dressed but I’ve never experienced this before especially if I didn’t ask for a help. Do better please.
• CG

  Cool Gaga

  May 21, 2026
  5.0
  I've been getting delivery orders for a little over a year. Fresh items, consistently on time and rarely out of stock. The only thing I can say is keep an eye on any substitutions that are for something that's part of a deal. If that happens call the store. They're super accommodating. I spoke with Josh today for this very issue. He took care of it right away. Once or twice I've had a quality issue(i.e. vacuum sealed hot dogs not vacuum sealed). They happily issued a refund. I've also spoken with other employees. They were all super nice! Great team!