MA
Muhammad Ayyan
Sep 29, 2026
This is my second time having a bad experience at this exact Dunkin' location. During my previous visit, an employee yelled at me, and I even left a review about that incident. Unfortunately, today I had another disappointing experience.
Today was Dunkin's Free Coffee Day. According to the promotion, you had to make a purchase to claim your free coffee, which I did through the Dunkin' app. The promotion section clearly showed that the free coffee coupon had been applied to my order.
When I arrived at the store, I was first told that the Pumpkin Munchkins I had already ordered were unavailable, so I had to choose something else. Then, when I asked the employee where my free coffee was, she told me I needed to place an order. I explained that I had ALREADY placed an order through the app and was literally holding that order in my hand. Instead of helping or checking the promotion, she insisted that I needed to order AGAIN to claim my free coffee.
How does that make any sense? Why should I have to spend more money and place another order when I had already followed the promotional requirements and the app confirmed that my coupon was applied?
This is the second time I've experienced poor customer service at this particular branch. I understand that stores get busy and mistakes happen, but customers should not have to argue with employees just to receive something they have already ordered or qualified for.
I hope Dunkin' management takes these complaints seriously and provides better customer service training at this location. Very disappointed, once again.
AS
amar shahpatel
Sep 19, 2026
The employee are constantly on phone and not paying attention to the people waiting in line, when asked to make sure the order is correct they are getting rude. And don’t pay attention to the customization of your order, had to wait for a long time for the order and had to ask them to remake it .
RP
Russell Pierre
Sep 8, 2026
Just dropped in for 2 ice coffee lattes.Light and sweet.Made just the way I like it ,not to much ice.Very pleasant staff.Thanks
ZM
Zeerak malik
Aug 23, 2026
This was honestly one of the WORST experiences I’ve had at Dunkin’. I ordered a frozen coffee and, because I wanted to make absolutely sure my order was correct, I confirmed it with two different employees. The first employee even gave me an attitude and started staring at me simply because I double-checked my order with another employee.
After all that, you would think the order would at least be made correctly. Nope. They still made my drink wrong, and on top of that, they made a complete mess in my car.
I took the time to clearly confirm my order TWICE, and somehow it was still wrong. The attitude, lack of attention, incorrect order, and mess left in my car made this experience absolutely unacceptable.
If I have to double-confirm an order with two employees just to end up with the wrong drink and a mess in my car, what exactly is the point of asking customers to confirm their orders?
Extremely disappointed. Terrible customer service and zero attention to detail. I will definitely think twice before ordering from this Dunkin’ again.
MC
McKayla Crumidy
Aug 18, 2026
they don’t do their job wanna sit & talk to each other while they’re SUPPOSED TO BE MAKING FOOD. Food is dirt, drinks are dirt and what Dunkin in nj don’t have strawberry donuts ?? This is the most useless Dunkin I’ve ever been too!! Get them out of business.