NL
Nithyaraajitha Lokesh
Aug 20, 2026
The middle-aged worker with a beard was very rude to me and my sister. She accidentally used the wrong card, and immediately after payment, she asked them for a refund, however, he did not want to help. I'm not saying it's his fault she made a mistake, however, the drink was not ready yet, and he could have easily given a refund. When I came in, he was rude to me as well. He said "why should I give the refund, i don't get the logic if you already paid." I explained, very simply, that it was my mom’s card and I wanted to pay with my own card. He then asked for the receipt, which my sister initially couldn’t find. He insisted that he had given it to her and sent her away to look for it. The receipt was eventually found right there and she did not need to leave in the first place.
Once the receipt was found, the refund was processed and the drink was taken away. I then said I was going to pay with my card, and suddenly the response was, “Oh okay, why didn’t you say that?” I had literally been explaining that from the beginning.
On top of the poor customer service, the floor was extremely slippery and there was no wet floor sign. My sister nearly slipped while leaving.
I understand that mistakes happen and that there may have been a legitimate reason the offer didn't apply. What I don't understand is why a simple refund/payment situation had to involve so much attitude and condescension. We weren't asking for anything unreasonable. We just wanted the charge corrected and to pay with the appropriate card. A little basic courtesy would have gone a long way.