Dunkin'

Reviews

• JJ

  Joalis

  1 day ago
  1.0
  Asked to speak to manager over a deceased relative and told me to call back later it’s wasn’t important for her at the moment wow😂
• MH

  Maria Hernandez

  4 days ago
  1.0
  First of all, some people wake up grateful for another day of life, I wake up wondering how soon I can get my caffeine. And Dunkin just so happens to be my FAVORITE coffee. It was raining, the weather was miserable, and I had absolutely no desire to leave my house. The ONLY reason I even considered walking there was because this Dunkin is literally down the street from me. And quite frankly, why would I pay an additional delivery fee, service fee, and whatever other imaginary fees these apps come up with. I placed my order ahead of time, thinking I’d just walk in, grab my food, and go about my day. Judging by the length of this review, that did NOT happen. And unfortunately for everyone involved, I have time today. Let’s start with the coffee. If the standard for iced coffee is an entire cup of ice with a splash of coffee, perhaps it’s time to reconsider those standards. Whatever little coffee was in there tasted so diluted I might as well have collected rainwater on my way over. And somehow, despite the overwhelming ice to coffee ratio, they STILL couldn’t mix it properly. One sip tasted like melted ice, and the next was straight syrup. Now, I understand that working on a rainy day isn’t exactly anyone’s dream. Trust me, I didn’t want to be outside either. But the girl at the counter was openly complaining about having to work, which really added to the welcoming atmosphere. Believe me, I sympathize. Unfortunately, we’re both here now, and one of us is paying to be here. I politely asked the girl at the counter about redeeming my points for an order of hash browns, and she looked at me like I had just started speaking in hieroglyphics. Confused. Bewildered. Completely disconnected from the conversation. So I showed her the app, thinking a visual demonstration might help. She proceeds to ask me what it is. I explain it again, and somehow we’re still not making any progress. Eventually, she calls another employee over, and would you believe he starts asking me the EXACT SAME QUESTIONS? Sir, please. Now I’m genuinely irritated because WHAT IS NOT CLOCKING? And just when I thought we were finally getting somewhere, the guy DISAPPEARS. Meanwhile, the original employee is standing RIGHT THERE, continuing her conversation with another girl about how badly she wants to leave. And I’m just standing there like… HELLO??? The hash browns are RIGHT THERE. You’re RIGHT THERE. I’M RIGHT HERE. At this point, I didn’t know whether to laugh, cry, or clock in myself and finish the transaction. But WAIT. I finally leave, already annoyed beyond belief, only to open my bag and discover a BACON, EGG, AND CHEESE. A BACON. EGG. AND. CHEESE. Which would’ve been absolutely wonderful if that were WHAT I ORDERED. I didn’t realize Dunkin had introduced a surprise menu where you order whatever you want and the employees decide what you’re meant to eat and apparently, reading receipts is optional. Next time, I’ll just stay home, eat the ice out of my freezer, and chew on some coffee grounds straight from the container. At least I’ll get a stronger coffee, save myself the money, and experience the same level of customer service without having to leave my house. And OF COURSE I ate the food and drank the coffee. I paid for it. Will I be crying on the toilet later? Absolutely. But that’s a problem for future me. Just know that next time, I WILL be THAT customer. Checking the bag, inspecting the coffee, and making sure every last hash brown is accounted for. I came in as a loyal customer and left as a quality control inspector. Congratulations, Dunkin, see you tomorrow. ❤️
• LA

  Luz Arrieta

  Jul 28, 2026
  1.0
  Worst store you pay for a capuchino but get reg coffee
• AB

  Andres Bedoya

  Jun 4, 2026
  1.0
  Muy mala la atencion muy malas respuestas del gerente a cargo
• CA

  Carla Ayala

  May 27, 2026
  1.0
  I ordered a coffee at 3:50 and at 4:00 I was still in line only one car at the drive thru that was there before I arrived. Staff was just leaning on window talking to customer for 10 min and then handed them napkins 10 min later. I blew the horn and yet they continued. I drove off without my order.

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