Dunkin'

Reviews

• RR

  Reginald Dean (Reggie Regg)

  3 days ago
  1.0
  I went to this location and used my Dunkin’ Donuts app. My points were taken off of the app, but yet the manager told me that I still had to pay for the order because I drink that I ordered from the app was not covered underneath the coupon and that it was on. . The Employee helping around 11 AM on Saturdays Who is a male who was very rude then I want to help us at the drive-through and blatantly lied about what the app does offer and has
• __

  _NeyDaTop _

  Sep 26, 2026
  1.0
  10/10 — Would NOT Recommend This Location I genuinely don’t understand how a simple Dunkin’ order became such a frustrating experience—not once, but twice. The first time, I went through the drive-thru with my dad. We clearly explained our order multiple times, and the employee kept saying, “Yeah, yeah, I have it.” Well… she didn’t. Our order was messed up, we were missing a donut, and we had to go inside just to get what we already ordered and paid for. I decided to give this location another chance, and somehow the second experience was even worse. This time, I went with my cousin and uncle. We tried ordering inside but were told we had to use the kiosk. The kiosk wouldn’t let us customize the $6 meal the way we wanted, so we tried the drive-thru instead. We were then told that because we had a big order, we had to go back inside. It was pouring rain, so we had to drive around, park, and go inside again. When we got inside, the SAME employee who told us we couldn’t order at the counter was taking someone else’s order. When we questioned him, he became irritated and walked away mumbling under his breath and told another employee to take our order, but TWO ITEMS WERE MISSING. My uncle had to paid for them and he received a new receipt and order number, and we waited about 20 minutes while our other food got cold. Finally, we asked about the missing items, only for the employee to ask, “What are you waiting for?” After having seen us waiting the past 20min. She then told us she had supposedly already put the items in the bag when my uncle when up to tell her about the missing items. Hello? So why the hell did you give us a new receipt and order number and didn’t tell us you just put it in the bag!? The entire experience was unnecessarily frustrating: missing food, cold food, confusing ordering procedures, poor communication, and terrible customer service. I’ve never had an experience like this at any other Dunkin’. This review is specifically about this location. I’m not expecting perfection, but basic communication and organization shouldn’t be too much to ask. After these two experiences, I will not be returning. 10/10 would NOT recommend.
• EE

  Ezequiel

  Sep 26, 2026
  1.0
  I had a very disappointing experience at this Dunkin’ on a rainy Saturday afternoon while visiting with my two kids. We were directed away from the register and told to use the kiosk, but it would not allow me to customize the sandwich included in the $6 meal. I then tried the drive-thru, where I was told they were not taking large orders and was asked to come back inside. After parking and returning to the store, I saw the same employee take the order of another customer who had been waiting nearby, despite telling me he was not taking orders. Another employee eventually took my order, but it was incorrect when I received it. The process was unnecessarily frustrating, especially with children and bad weather. I hope management improves consistency, customer service, and order accuracy.
• CF

  Chris Fountas

  Sep 14, 2026
  5.0
  Quick and courteous
• JG

  Jerry Gonzales

  Sep 11, 2026
  1.0
  If you can skip this location, skip it! Coffee was bitter, I ordered a caramel craze latte. And it taste like everything except caramel, I ordered a snacking bacon. Which I’ve always received warm, and seasoned. This was Stale, it looked like it was fake bacon, which I’m sure it is, but I’d appreciate for my food to at least look a little appealing make it worth the fake chemicals I’m eating. I drove off to then find cold stale bacon. And a bitter coffee. I turned back around because I couldn’t help but being annoyed on words. You have one job. And the fact that people manage to not be able to execute warm, bacon is insane. When I came back, I spoke to the guy in the drive-through. He said to me that the bacon was supposed to be like that, since they cooked it at 6 AM. I wonder how much bacteria was probably sitting on that bacon, since it’s been over three hours since it was apparently cooked. Not only I feel this is a food hazard, but I don’t feel like that was the way to respond to a client. Especially someone like me who constantly goes to Dunkin , To tell me that it’s normal to receive cold bacon is insane. Skip this location

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