ND
Nicole Dickerson
Oct 27, 2026
Disappointing Customer Service
I visited this McDonald’s on October 27, 2026, and left extremely disappointed with how a simple $3 app discount issue was handled.
I attempted to redeem a $3 promotion through the McDonald’s app, but when the employee entered my code, he told me it was invalid. I refreshed the app several times, received the same code, and eventually got a message saying I had reached my maximum number of redemptions, even though the discount had never been successfully applied.
The employee I spoke with, who identified himself as Giovanni, told me there was nothing he could do. He also indicated that giving me the $3 discount would mean the restaurant taking a loss.
My response was simple: What about the customer taking a loss?
I was the one paying an additional $3 because the company’s advertised promotion wasn’t working. On top of that, customers spend their money at McDonald’s to earn rewards points that can be redeemed for future savings. Those points and discounts have value because they’re tied to money we’ve already spent.
I ultimately paid the additional $3 and left disappointed.
What really stood out to me was looking at my receipt afterward and seeing the words “Thank You Valued Customer.”
Unfortunately, I did not feel valued at all.
After reading other reviews of this location, I noticed additional complaints and low ratings. This raises a bigger concern about whether management is taking customer feedback seriously. When multiple customers report negative experiences, it may be time for ownership to reevaluate its staffing, employee training, and customer-service expectations.
Perhaps this location needs to seriously consider retraining its employees, making staffing changes where necessary, or reevaluating how management handles customer complaints. Something clearly needs attention.
Families work hard for their money. We choose to spend that money at establishments like McDonald’s, and our business should be treated with importance and appreciation. Customers are the reason these businesses continue to operate, and we deserve more than dismissive responses when legitimate concerns arise.
It’s not about expecting special treatment or demanding something for free. It’s about receiving the advertised savings we qualify for and being treated with basic courtesy and respect.
I understand that technology sometimes fails, but good customer service is demonstrated by how a business responds when something goes wrong.
If a restaurant is more concerned about potentially losing $3 than losing the trust and loyalty of a paying customer, something is wrong with its priorities.
I sincerely hope the Scari Family Organization, which owns this location, takes the time to review these complaints, evaluate its customer-service practices, and make meaningful improvements.
Customers and families deserve better.
KW
Kendrick Williams
Oct 23, 2026
⭐⭐⭐⭐⭐ Hary Deserves a Raise ASAP! Outstanding Customer Service!
I honestly don’t think I’ve ever had customer service this good at McDonald’s. Hary went above and beyond to make sure my order was correct, my food was fresh and on point, and my entire experience was nothing short of exceptional.
What stood out to me wasn’t just the food. It was the effort, the attention to detail, and the genuine care he put into doing his job right. You can tell when somebody is just showing up for a paycheck versus somebody who actually takes pride in their work. Hary is clearly the latter.
In a world where good customer service seems harder and harder to find, this man deserves to be recognized for what he brings to the table. Employees like him are the reason customers come back, and companies should do everything they can to keep people like him on their team.
McDonald’s management, PLEASE GIVE THIS MAN A RAISE! If I could give more than five stars, I absolutely would.
Hary, I genuinely appreciate the effort you put into making my experience a great one. Because of the service you provided, this is officially going to be my McDonald’s from now on. That’s how much of a difference you made.
Great job, Hary! Keep being great, because people like you deserve to be appreciated, recognized, and rewarded. 👏🏾
AV
Alejandro Villamil
Oct 23, 2026
The few times I’ve been here didn’t really have problems with my orders, but this time there were quite a few things to list, and the store doesn’t really make it easy to approach issues. I got a couple items from my order missing. I understand in costumer service sometimes things happen, I just can’t comprehend how so many of these things happen in the same order. I’m missing a whole order of 10 pieces of chicken nuggets I was charged for in an order I placed for pickup, on top of that I’m missing a drink, missing the dips I was charged for, and I couldn’t get the frapp I was charged extra for. It would be great if I could be contacted for a refund for these items. Drive through was polite though.
MM
mark morris
Oct 22, 2026
🤣 🤣 🤣 🤣 owner must have gotten tickets paint was blue 💙 to support police now they painted it black to hate police
LM
lala Madethat
Oct 3, 2026
Okay location haven’t had a problem with the food, however that soda machine needs fixing. First night i got 2 fanta oranges and they tasted watered down, assuming the syrup ran out ok granted. Couple days later someone brings me the fanta (from brick location) with my meal and its the same. So I’ve decided maybe its the syrup itself. I got a coke next time i came to this location and the same. Now im convinced its the machine. I can never finish my drink always a sip. The workers are nice when i asked to switch the drink however they all taste bad.