Dunkin'

Reviews

• VD

  Ven Detta

  5 days ago
  1.0
  Being lazy is not being helpful when somone does a order online and goes to pick it up u dont tell the person they need to cancel it when Uber Eats says its all in stock quite being lazy and do your job your intended to do simple suck it up and thats that
• AZ

  Andrew Zuk

  Sep 12, 2026
  2.0
  Food and drinks are good, but real lack of customer service. 2.5/5 stars
• CW

  Christina Whitehouse

  Sep 5, 2026
  1.0
  I absolutely can’t stand this location. They have the rudest employees. You walk in and they not only ignore you but you have to wait to be acknowledged to order or forced to use the kiosk because they can’t bother to acknowledge you. They are rude to not only each other but to the customers as well. When I just went in this happened yet again and when I was dealing with trying to place an order on the kiosk and listen to my special needs daughter try to tell me what she wanted. A lady with no name tag comes up and rudely asks if I’m all set or need help then is rude to my daughter when she tries to ask a question. Then when I try to correct her she ignores me and proceeds to help the gentleman that came in after I did. I canceled my order and left. I only come here because it’s close to my husband’s job. Otherwise I would go to the one closer to me.
• AV

  Arelis Vazquez-Ace

  Aug 18, 2026
  1.0
  I had a drive thru order for Ice Latte with whipped cream. When I get to the window the male employee that was at the window was so rude. No good customer service they are not friendly to their customers. When I get my coffee I notice that they barely put any whipped cream. Before I drove away I told your employee that I hope he has a better day. He proceeded by slamming the window over my face. I drove away part two in front of the store went inside hoping I could speak with management. I noticed a young lady Dress with different uniform that gave me a sense she was management. I proceeded by making a complaint about people’s friendliness and no customer service. The young lady got super hostile with me. Very rude. I was in shocked. I asked her to give me her name she wouldn’t give it to me. Then she came to the counter to my face and told me that her name was Ashlyn. I’m really upset about the customer service in this location. I will not come back to this location people there are very rude. They’re not nice to their customers. I was trying to be the bigger person by trying to inform management but management wasn’t there to lead. I also tried to call the customer service phone number and it was impossible getting through someone.
• AC

  Ariel Chambers-Roca

  Jul 26, 2026
  1.0
  I wish I could comment on the food, but unfortunately the only bad taste I left with was from the way the employees handled the situation. After leaving 99 Restaurant, I walked over with my 2-year-old and 4-year-old because they were excited to get some Munchkins. As we crossed the parking lot, I noticed two employees smoking by the back door. I didn’t think anything of it. However, as we approached the entrance, they immediately ran inside and, just as we reached the doors, the lights were turned off. The posted closing time clearly stated 8:00 PM, so I checked my watch—it was only 7:50 PM. Thinking there may have been a misunderstanding, I walked over to the drive-thru to see if I could still place an order or at least ask why the store appeared to be closed early. As I approached the window, I saw one of the employees hurriedly pulling the cash drawer. I politely knocked on the window to get her attention. She clearly saw me, chose to ignore me, walked away, and even more lights were turned off. The issue isn’t that I didn’t get my donuts. The issue is the complete lack of professionalism. If your posted hours say you’re open until 8:00 PM, the doors shouldn’t be locked and the store shouldn’t appear closed at 7:50 PM. Whether it’s Sunday, New Hampshire, or any other day of the week doesn’t change that. If products had already been discarded and the staff was closing early, all it would have taken was someone acknowledging us and saying, “I’m sorry, we’ve already closed for the night and everything has been put away.” I would have completely understood and appreciated the honesty. Instead, my two young children and I were treated as though we should be avoided. Watching employees literally run away, ignore us, and shut off the lights to avoid a simple conversation was incredibly disappointing. Customer service doesn’t end 10 minutes before closing. A little communication and basic courtesy would have gone a long way.

Frequently Asked Questions About Dunkin'