Dunkin'

Reviews

• PP

  philandviki

  Jul 22, 2026
  1.0
  Worst experience I ever had at Dunkin . Went through the drive through . The person taking the order was rushing us so bad we didn’t tell him to put 1 squirt of peanut butter flavor in . There was one car ahead of us and none behind . We pulled up and waited a long time behind the car in front of us . The window guy gave our food to that car and a minute later they handed it back . The guy working the window was literally tweaking out . It’s like he was on speed . Jittery , couldn’t stay still , talking fast a loud . Finally we pulled up and before he handed anything to us we asked can he put a squirt of flavor in the coffee . At this point there were cars all backed up behind us because it took so long from the car in-front of us . He said there was a line and he couldn’t do it because of the line of cars behind us . He then handed us the bag that he gave the car in front of us that was supposed to have two wraps in it and it only had one . We said if he can’t put the flavor in the coffee keep the coffee then and refund us . He went and got what I assume was the manager . She came over and asked what the problem was . I said fist there was one wrap in the bag and we paid for two as it indicated on the ticket . And second we would like a squirt of flavor in the coffee . She said she couldn’t because there is a line of cars and against the policy of Dunkin . Keep in mind we never got the coffee handed to us . I get if we took it and then they can’t take it back . We never even got the coffee . I said I want to refund everything then . This really upset her as now she had to take more time to do the refund . A good manager would have put the squirt in or made a new coffee .. Eventually After a back and forth she gave us a refund . It held the line up 5 times longer than it wouldn’t have taken to put a squirt of flavor in it . I want to reiterate the coffee was never handed to us . I do understand if we took the coffee and then for sanitary reasons they can’t take it back ( although even that wouldn’t be it because they had no problem giving the car in front of us our food and then taking it back from them and handing it to us a few minutes later . No worries about our food being gone through by the car in front of us . . The best part was the manager saying the couldn’t put the flavor in because of the line and it’s against the company policy . I guess it’s against the company policy to make the coffee the way the customer wants it . What a joke . We won’t be back to this one ever again .
• TA

  Tori A

  Jun 15, 2026
  1.0
  I usually just take a bad experience and go.. it happens. But this was just disgusting. Today 6/15 around 4pm or so, I got a strawberry dragonfruit refresher with black tea along with a few other things, and it was the most foul thing i've ever tasted. It was cloudy, which should have been a red flag.. but I sipped it, not even thinking to smell it. It was so bad that I had to pull over to spit it out. There was no swallowing that.. After that, I smelled it. It smelled like the tea or refresher mix had gone rancid or the water used to make it came from a stagnant hose or something. It was horrid. Like, sewer water smell type horrid. By the time all of this happened I was already too far away to turn around and go back. We also got two wake up wraps and a strawberry dragonfruit refresher with lemonade. The wraps had half a piece of bacon on each. The second refresher tasted okay but with the way the first one tasted, I didn't let my daughter drink it.
• DH

  daniel herbert

  May 30, 2026
  5.0
  Phenomenal Service and Always Fresh! ​I visit this Dunkin’ on Freetown Road frequently, and they consistently get it right. No matter how busy the drive-thru gets, the line moves incredibly fast, and the staff is always friendly, upbeat, and accurate with orders. ​The coffee is consistently fresh and hot (or perfectly iced), and the food actually comes out hot and well-prepared, not rushed. It’s easily one of the best-run locations in the area. Shoutout to the morning crew for always starting my day off on the right foot—highly recommend this specific spot!
• LL

  Legacy

  May 19, 2026
  1.0
  The environment is very dirty. Everything is dirty. It needs to be cleaned and kept clean.
• RO

  Ragerius The Overlord

  May 16, 2026
  1.0
  Bathrooms extremely dirty, expect 20+ minute wait time, consistently forgets food, ordering here is a chore, the way the food and drinks come out is completely random. Doesn't matter what shift or time expect the worst