Dunkin'

Reviews

• KT

  Karina Thibodeau

  Apr 19, 2026
  1.0
  I’ve been disappointed with the customer service at this location specifically. The store appears to be consistently understaffed, which creates long wait times and a frustrating experience for customers. On multiple occasions, the front doors have been locked during business hours, leaving only the drive-thru open without any clear communication. On understaffed days, the staff also seems to experience limited order capacity, going as far as restricting which items customers are allowed to purchase. This results in slower service, delays, and an inability to keep up with customer demand. What’s even more frustrating is that customers who place mobile app preorders still have to wait in the same line as walk-in or regular customers, which defeats the purpose of ordering ahead. The whole process feels disorganized and inconvenient. Management really needs to address staffing issues, improve order capacity during busy times, and handle mobile orders more efficiently to better serve customers.
• SD

  Shawn Donnelly

  Mar 22, 2026
  1.0
  Lights off appearing closed went through drive through for door dash and scolded by employees about you need to come in to pick up door dash after sitting in drive through for 10 min. How about you do your job turn on all the lights an look open.
• AR

  Alex Ryder

  Dec 26, 2025
  1.0
  workers are incompetent
• HH

  Haley

  Dec 16, 2025
  1.0
  I spent 20 minutes in the drive thru yesterday for my medium coffee. When I got there, there was a total of 5 cars in line. It should not have taken me 20 minutes for the coffee. Since this one moved and re-opened, I call it the slow dunks. I went on a Saturday morning once, no cars behind me, and they asked me to pull up to the stop sign and wait for them to make my one medium coffee. The past 2 weeks the good dunks was closed for renovations, im glad I'm no longer forced to use this dunks.
• SH

  Scott Hyder

  Dec 13, 2025
  1.0
  I hate to leave a negative review but I've sat in line numerous times one than 10 mins with no one in front of me. I've tried so many times to be positive and say "maybe it's just an off day". I've excused the burnt food, wrong coffee, but today after 13 minutes of waiting for someone to acknowledge i was waiting to order o just left.

Frequently Asked Questions About Dunkin'