Absolutely the worst McDonald’s experience I have ever had.
I placed a mobile order through the app and picked it up at the drive thru. When I got home, I realized four items were missing. I had to drive all the way back, and the manager’s only response was, “OK.” No apology or acknowledgment.
After getting home again, I found that one of the replacement burgers was wrong. To make things even worse, there was a fruit fly floating in my orange juice.
I tried to make a complaint through the app but it told me to contact the restaurant directly, but nobody answered the restaurant phone, so I had to make a third trip back. I showed the manager the fly in my drink and explained that the replacement burger was still wrong. Then, without any acknowledgement to evaluate the situation at a, he aggressively threw the food and drink into the trash right in front of me without a single apology.
While processing my refund, the manager started speaking in Spanish to another employee and was talking about me right in front of me. Unfortunately for him, I understand Spanish. That level of unprofessionalism was just as disappointing as everything else that happened.
The only refund I received was for the orange juice and the incorrectly made burger. After three trips, wasted time, wasted gas, multiple incorrect orders, a fly in my drink, and being spoken about by the manager while I was standing there, that is completely unacceptable.
The mistakes were bad enough, but the manager’s attitude made the experience even worse. Customer service starts with taking responsibility, treating customers with respect, and acting professionally. None of that happened here. I hope the owner seriously looks into how this location is being managed because this experience was beyond unacceptable. I will not be returning.