Dunkin'

Reviews

• PH

  Paul Howell

  4 days ago
  1.0
  On Sunday October 11th, 2020. I asked for 2 glazed sticks in my dozen by ordering through the app and didn't get them. They gave me two more glazed donuts instead. When I tried to handle the situation through the app, I couldn't do it. Then I went to the website, no luck there. Very disappointed.
• BT

  Brian Theriault

  Oct 2, 2026
  1.0
  This has to be the worst in the city. Every day I order 20 minutes ahead, every day I wait 10 more while people who ordered after me get their items. This morning I couldn’t even get my money back.. I ordered at 8:45am, left at 8:20 with none of my order and no money returned
• NL

  NH Lurker

  Sep 20, 2026
  1.0
  Slowest service ever. Was standing in front of register for 5 minutes without being acknowledged. Has to ask someone to take my order. I called them on the phone. And they would have taken that before acknowledging me. The family right behind me walked out.
• MU

  Madara Uchiha

  Sep 5, 2026
  1.0
  The young woman with dark hair who regularly works after 3:00 p.m. consistently provides the worst service I’ve experienced at this location. She gets my order wrong almost every time and then becomes confrontational when I politely ask for it to be corrected. On one visit, I ordered two refreshers. The first drink she handed me was incorrect, and the second was visibly made wrong—the cream and concentrate were completely separated. She looked at it, acknowledged the problem by saying, “Oh well, I guess this is good,” and handed it to me anyway. When I calmly asked for a refund because neither drink was made correctly, she called another employee over and said, “This guy’s mad. I don’t know why, but he wants a refund,” making it seem as though I had done something wrong. This has become a pattern. Whether my drink is missing sugar, contains cream after I requested none, or is otherwise incorrect, she turns a simple correction into an argument and treats me as though I’m the problem. I recently recognized her voice over the intercom and drove away because I did not want to deal with her again. The other employees have generally been great, but management seriously needs to address this employee’s attitude, accuracy, and treatment of customers. I can only imagine I’m not the only person avoiding this location because of her, and that may help explain its low overall rating. She is hurting the reputation and success of this newly opened location.
• SN

  Shante Noel

  Sep 3, 2026
  1.0
  Been there 2x both times order messed up cant drink. Added sugar cant have sugar. Called store asked for manager. Said this is the 2nd time now and she said come back and get another. First who want to drive all the way back for a drink. I said first I dont want a drink from you guys you cant get an order straight. I cant have sugar and you guys keep putting it in there. Like health reasons ... 2nd I want to go somewhere else and have them make it. Juat leave a goft card at the front with my name on it and ill come by and grab it. She said oh we dont do that. I said well I dont want a drink from you guys. She said something with not dealing with my attitude I said im just telling you what happened as an upset customer and as the supposed DISTRICT MANAGER you would want to know as at this point its an health issue. She hung up on me and when I called back she did so again. Didnt yell or cuss, she just didn't like my "attitude". Yeah sge doesnt like a customer complaining? So Rude. This place is already terrible cant imagine it will get between with a DM like that. Dunkin needs better management asap!