LM
Lillie Mitchell
6 days ago
We walked in, ordered our food, and initially everything seemed fine. The restaurant was not busy, but we ended up waiting a little over 20 minutes for our food.
While we were waiting, the girls sitting at the table next to us realized that part of their order was missing. One of the girls went to the counter to let the manager know that her McChicken was missing. The manager responded in an irritated manner and said, “Why didn’t you say something when you were up here?”
The girl calmly explained that she had already sat down and was taking items out of her bag when she realized the McChicken was missing from her order. Despite her polite explanation, the manager continued to appear frustrated. After their conversation, he walked away and then returned to the counter, threw the bag down, and yelled, “HERE YOU GO,” in an angry and disrespectful tone.
The girl had approached the manager respectfully and genuinely, but after being treated disrespectfully, her demeanor understandably changed.
Shortly afterward, our food finally came out, but unfortunately, it was cold. Overall, the experience was disappointing. The long wait, cold food, and especially the way the manager handled the situation with the other customer made the experience uncomfortable and left a very negative impression.