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Baskin-Robbins

3.3
(221 reviews)

Business Details

10177 S 168th Ave, Omaha, NE
68136, United States
(531) 444-4355

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 10177 S 168th Ave, Omaha, NE — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
10177 S 168th Ave, Omaha, NE
68136, United States

Hours

Monday5:00 AM - 10:00 PM
Tuesday5:00 AM - 10:00 PM
Wednesday5:00 AM - 10:00 PM
Thursday5:00 AM - 10:00 PM
Friday5:00 AM - 10:00 PM
Saturday5:00 AM - 10:00 PM
Sunday5:00 AM - 10:00 PM

Menu

1 menu · 201 items

Explore offerings from Baskin-Robbins on 10177 S 168th Ave in Omaha, with popular flavors, mix & match 3 for $15, scoops, and custom cakes & pies available at this location.

Baskin-Robbins Menu

201 items

Reviews

3.3
221 reviews
5 stars
90
4 stars
36
3 stars
19
2 stars
13
1 star
63
  • MS
    Matthew Strauss
    Oct 4, 2026
    3.0
    Went in, place was clean. Combined Dunkin and Baskin, so donuts and ice cream in one spot. I went in for six things of ice cream. The stand-alone unit was only half filled. No cakes, no pre-packed pints, only quarts. Stood at the counter for a good ten minutes before anyone moved to do anything. No "Welcome to Baskin-Robbins" no "Welcome to Dunkin" no "What can I get you?" no nothing. For ten minutes. Ordered five pints, they packed five, only charged me for four and I had to ask about the fifth pint before they charged me for it and gave it to me. I guess they thought I was pulling a fast one? At the end of the day I left with what I had intended to go in for, but the experience could have been better.
  • RD
    Ryan Dale
    Oct 2, 2026
    5.0
    Had the Biscoff Sundae, excellent. I think it is limited time though
  • KF
    Kayla Flegg
    Sep 30, 2026
    1.0
    Absolutely disgusting on the inside. Everything they use to make drinks and ice cream is left out and trash all over the counters and floors. Customer service was absolutely terrible as well. Had attitude with me because he didn't want to work and return my money for a cake that they called and said they couldn't make anymore. Save yourself a trip!!
  • BS
    Bre Sny
    Sep 28, 2026
    1.0
    I have always like BR but went there on 9-27-26 and it was a terrible experience. Asked for a hot fudge sundae, they used regular chocolate sauce. When it was handed to me I asked if that was hot fudge (which I knew it was not) so the gentleman when to the hot fudge canister which was either not working or low because he could not get any out. He took the top off and used a spoon to scoop up cold hot fudge on top of the chocolate sauce. Needless to say, that sundae when straight in the trash. I am dumbfounded why he thought that was acceptable. Normally I would have said something but I was not in the mood for an argument.
  • KW
    Kayla White
    Sep 10, 2026
    1.0
    ⭐ 1/5 I genuinely would not trust this location with an important order. I ordered and paid for a custom birthday cake on August 9th for my daughter’s birthday, with a confirmed pickup time of September 5 at 6:00 PM. I ordered it almost FOUR WEEKS in advance. The cake was never made. I did not receive adequate notice before the scheduled pickup so I could make other arrangements. Instead, I found out the morning of my daughter’s birthday party that they did not have a cake decorator and her cake simply had not been made. So after ordering nearly a month ahead of time, I was left scrambling for a birthday cake the morning of her party. When I tried to get the situation resolved, there was no manager available. The employee I spoke with tried contacting the district manager and could not reach him. I repeatedly tried Baskin-Robbins customer service and couldn’t get through. I then submitted a formal complaint online. Days later, nobody from management or corporate has contacted me about what happened. Mistakes and staffing problems happen. What makes this experience unacceptable is accepting and confirming a custom order weeks in advance, failing to make it, failing to give the customer enough notice to find an alternative, having no management available to resolve it, and then not following up afterward. The young employee working that morning was put in an awful position having to deal with a situation she did not create while apparently having no management available to help her. My frustration is not directed at her. If you’re ordering something for a birthday or another event where actually receiving it on the promised date matters, I would personally go somewhere else. A confirmation apparently was not enough to ensure my order would actually be made, and based on my experience, I cannot recommend trusting this location with an important custom order.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

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