McDonald's

Reviews

• JR

  Jessica Reiser

  1 day ago
  5.0
  Used my rewards and got a free sandwich. Staff at old Cheney were nice and fast.
• CO

  Chase Olson

  6 days ago
  1.0
  Consistently terrible service
• HP

  Heather Piper

  Apr 30, 2026
  5.0
  Jason was at the drive through window and was super friendly and carried on a wonderful conversation.While I was waiting in line, we need more employees like him
• SB

  Sue Bruss

  Apr 14, 2026
  1.0
  Asked for a grilled chicken wraps. Was served a fried wrap. Took it back, the server started, we don't do grilled. Maybe they should have told me that when I ordered. I also refused to use the self order machine. I didn't come here to work, if I'm going to use it, pay me to do it, ie, reduce the price for my labor. Use to enjoy McDonald's, never again.
• JS

  Jacob Shochat

  Apr 11, 2026
  1.0
  I have gotten used to being ignored as a DoorDash driver, not only at this location, but most other fast food restaurants in Lincoln. However, it’s another thing to be ignored as a customer. My experience involved me simply requesting a cup of water, as I felt nauseous, and needed to settle my stomach before I placed an order for lunch. I waited at the front counter for about four minutes before I overheard the restaurant manager requested one of her employees to check in with the front counter. After I spoke to the gentleman and requested a cup of water, and explained I was going to order lunch afterwards, I waited another six minutes. During this time, the gentleman was servicing the front counter alone, while still also helping in the drive-through. The restaurant manager apparently did not feel it was necessary to assist him at the front counter, where there were now 3+ groups of people waiting at the registers. While I understand the drive-through is typically considered a priority service area, due to the high volume of sales and traffic, it’s extremely unprofessional and frankly rude to outright ignore an entire area of your restaurant. This gives me the impression that the management considers the front service dining area to be beneath their pay grade, or seen as a nuisance. That leaves me feeling unwelcome at this store, both inside and ordering through the drive-through. This is not the first time I’ve been ignored at the front counter as a customer. It would be foolish of me to expect it to be the last. EDIT*. To clarify, I never received my cup of water. After waiting 11 minutes, I had to go vomit, and ended up just going home afterwards.

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