TP
Tracy Pellman
Oct 3, 2026
Daughter went through drive thru, ordered donuts. There was a bug. She went back and asked for a refund, they told her to wait a second, just seems annoyed not shocked or concerned and then gave her a refund on a gift card! I wish she’d of said something because no, I want a refund back on my card! She’ll never go spend another dime at a dunkin. They’re all disgusting.
Went thru the driver-thru for a bagel, took >10 min to finally get up to the window after ordering. My toasted bagel was cold and hard by the time I received it, after I drove off, I was not going to sit thru that again!
MT
Michael Tipton
Sep 27, 2026
Coming through the drive thru there’s 3 cars ahead. 30 minutes later there is still 3 cars ahead, when we finally make it up to the window we were given the wrong drink (explicitly asked for decaf and got a non decaf espresso) then handed the munchkins it was only 5. Asked for a refund and they said “we don’t know how to do refunds” so instead I just asked for the other 5 and left. This also isn’t my first bad experience with this place. PLEASE AVOID AND GO ELSEWHERE SAVE YOUR MONEY, TIME AND PATIENCE
JJ
John Johnson
Sep 19, 2026
This location needs to be shutdown if they continue to allow service like this.
Bellevue Location
9/19/2026
8:00 am
My husband and I had an awful experience at this location. He ordered a sandwich that came out completely burnt and inedible. Since he was in uniform and on his way to work, he went back inside simply asking for a remake or a quick refund so he could be on his way.
Instead of fixing the mistake, the staff forced us to wait while they ignored the request. When I politely asked if we could just get a refund so my husband wouldn't be late for work, the employee who made the sandwich (there were 3 working; a huge woman with bright pink hair, a hispanic lady, and a big guy at the register; the huge woman with the pink hair was absurdly rude) literally stated that we "can wait." I then explained that I would just need to contact corporate if they couldn't process a simple refund, the employee refused to provide her name and claimed she didn't have to give it.
The lack of respect for customers' time—and zero accountability for serving burnt food—is completely unacceptable. Save your time and go somewhere else where the staff actually cares about service quality.
5J
5wift Johnson
Sep 19, 2026
DO NOT EAT HERE!! The Bellevue location is the WORST!!! Both times Ive came to this dunking its been a problem. But this time was the worst. I go to the drive through because I was heading in to work. There was three workers in the kitchen that morning. There was a big guy at the register, a hispanic lady and a big fat lady with pink hair. The one with pink hair was disgustingly rude. I went in to get a breakfast sandwich before heading on base. And the bread was dark and burnt but I am usually not one to complain but it tasted horrible. So I went back to get the sandwich remade or receive a refund and ended up waiting ten minutes in uniform because she did not want to come to the counter after the hispanic lady asked her to. She really acted like it was my fault that the bread was burnt. Even my wife says that I never complain about anything. My wife said that we are on a time limit. So could she come give us the refund? We just wanted the refund. We don't need the sandwich remade or anything, and she told the hispanic lady that they could wait, loud so that everybody could hear. That is when my wife said she was going to contact corporate. Like I said, i'm very unproblematic, and I never really ask for a refund or anything, but this was a horrible experience and that big lady made it extra, horrible, she didn't even want to provide her name. DD is on it's last straw if I ever have to encounter service like that again.