CJ
claudette johnson
Oct 10, 2026
Hello, Consumer World! I’m on a roll tonight, and I have another review to share!
It’s time for the Monopoly game at McDonald’s, and my husband loves playing until the promotion ends. I know it’s not the healthiest choice, but we wanted the game pieces, so we ordered the same thing on the 9th and again tonight, the 10th.
We noticed that two large fries were missing the promotional Monopoly boxes and, more importantly, the two game pieces that should have come with them.
Tonight, I went back through the drive-thru, explained the issue to the associate, showed my receipt, and even provided a picture dated the 9th clearly showing the missing pieces. The associate checked with the manager on duty, who was working sometime between 7:00 and 8:00 p.m. EST. Her response? She needed to see the actual fry boxes.
Excuse me, WHAT?! Who saves empty fry boxes from the previous day? They were already in the trash!
Let’s think about this for a minute. If I went through the drive-thru and said, “Hey, you forgot my apple slices,” would I be expected to return with the original packaging to prove it? Probably not. Usually, the missing item would simply be provided, especially when there’s a receipt or other reasonable proof of purchase.
And to be clear, I wasn’t asking for free food or anything extra. I was asking for the two Monopoly game pieces associated with the two large fries we purchased. That’s it!
Considering how much money McDonald’s makes from its customers, you would think providing two simple game pieces that should have been included with a paid purchase wouldn’t be such a big deal. I had already paid for them as part of the promotion. I wasn’t asking for a handout; I was asking for what I was supposed to receive in the first place!
The frustrating part is that this could have been such an easy customer service resolution. Instead, I left feeling like I was asking for something unreasonable when I just wanted what should have been included with my order.
I understand that businesses need policies to prevent abuse, but common sense and customer service matter, too. A little understanding could have turned this into a positive interaction instead of a reason for a customer to walk away unhappy.
Unfortunately, this was my last time purchasing food from this McDonald’s. They’ve lost my business, and I hope the higher-ups see this review and take a closer look at how they handle these situations.
My husband can keep playing Monopoly, but I won’t be buying another thing from them.
Sometimes, keeping a customer is as simple as listening, using common sense, and making a reasonable effort to resolve a small problem. This was an easy fix, and I’m disappointed that it turned into such an unnecessary hassle.