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McDonald's

3.5
(2,067 reviews)

Business Details

5998 University Pky, Winston Salem, NC
27105, United States
(336) 377-9416
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5998 University Pky, Winston Salem, NC
27105, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5998 University Pky in Winston Salem, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
2,067 reviews
5 stars
732
4 stars
467
3 stars
342
2 stars
169
1 star
347
  • CM
    Chelsea M
    Jul 3, 2026
    1.0
    Their customer service is horrible and ridiculous! After waiting in the drive thru for over 20mins I realized I forgot to order honey mustard for my snack wrap. I get to the window and ask for a honey mustard as I’m being handed my food. I’m told I’ll have to pay for it... Okay fine, I did in fact forgot to order it which is on me…so I try to hand my debit card over to pay for it. I’m told I will need to go back around through the drive thru AGAIN to order my honey mustard. Through the 20min wait of the drive thru that I’ve already sat through once. My food will be cold by then. So I cut my losses and left. Oh and the plain chicken snack wrap I wanted the honey mustard for, the chicken was as tough as leather. The food quality was as pathetic as the customer service. 🤮 I recommend the McDonald’s in King or in North Point for your business instead.
  • NW
    Nadia Woods
    Jul 3, 2026
    1.0
    Entire staff especially management is incompetent.
  • RB
    Rickey Bannerman
    Jun 26, 2026
    1.0
    Avoid this location at all costs, especially in the mornings. At 5:25 AM on Friday, June 25, I placed a mobile order for a small coffee on my way to work. My app confirmed payment, but when I walked inside, the counter was completely abandoned.When I finally got the attention of an older white woman wearing a manager’s uniform, she dismissively told me there was no order and walked away. I tried to show her my screen with the paid confirmation, but she snapped, “I can’t go by what’s on your phone,” and walked away a second time to work the drive-thru, leaving me stranded.Any internal system glitch is NOT the customer's fault. Her refusal to even look at my digital receipt is a total failure of leadership. Her immediate, unprovoked hostility felt deeply biased and carried a distinct racial energy. When I calmly asked for her name to report this, she maliciously stated, “I don’t have to give it to you.” If you’re not doing anything wrong outside of your companies policy why would you refuse to identify who you are? I also would assume employees wear name badges. So because she refused to identify herself, I had to take a photo to ensure management can identify her. She is white, older, short, and heavily-built.To management: Please review your security cameras for this date and time. You will see this manager actively walking away from a paying customer twice, leaving me completely embarrassed, frustrated, and late for work. This restaurant charged my card and explicitly refused to give me the item I paid for. I demand a full refund and a response from ownership regarding this manager's unacceptable, discriminatory behavior. I also reported this incident to corporate for investigation.
  • ME
    Michael Edwards
    Jun 25, 2026
    1.0
    Literally just order a mocha frappe. Told to pull up and wait. Waiting 25 minutes and no one brought it out so I left because I was late to work…
  • CR
    Carlos Rios
    Jun 5, 2026
    1.0
    I cannot for the life of me understand how this place continues to get worse over time. I can't even remember the last time I received the correct order the first time without having to correct them at the window, or go inside after waiting in the drive-thru. The owners NEED to learn how to hire and staff because I have never seen a group of employees who have made me question my political views more than the people who staff this store, the employees here make me believe in abolishing minimum wage they are so horrible. From poor attitudes, constant mistakes, to a lack of hospitality or even basic manners. Some of the younger women here are actually the rudest human beings I have ever had the displeasure of interacting with. If you have time or options go to a different McDonalds or go to an entirely different restaurant. Because I can promise you, the likely hood you'll even get exactly what you paid for is almost 0, and you're going to wait 15 minutes for it. Note to the owners: If you are staffing to just put warm bodies into open positions, please just pay a few bucks more per hour and staff a few less people of better quality, I can assure you, the result is going to be a better run store with lower food cost and higher revenue. The worst part of all of this, if I was a customer that came in guns blazing, causing a scene, or doing literally anything outside of just ordering, grabbing the bag and saying thank you, then I could at least understand. You get what you put out, but even being understanding, patient, kind, respectful, you still get treated so poorly by the employees here that I question the point. So avoid this McDonalds if at all possible, and you'll be glad you did.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5998 University Pkwy, Winston Salem?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to midnight, and Friday and Saturday from 5:00 AM to 1:00 AM.

Does McDonald's at this location have a drive-through service and what are its hours?

Yes, it has a drive-through open 24 hours every day of the week.

Brand Certified Facts from McDonald's

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