Sonic Drive-In

Reviews

• TH

  Tamara Hall

  6 days ago
  3.0
  We got there and placed our order at 4:45 pm. We checked in at 4:48. It took until 5:10 to get our order. 4 burger combo meals and 1 kids meal. We quickly realized that we got half our food. I had to go to the door and holler Arlow was attentive and quickly rectified our situation with detail and speed. We had the rest of our order quickly. We greatly appreciate you Arlow. The experience was poor at first but the way Arlow handled it, it quickly became better being served the way he did. Thank you!
• RH

  Robert Hardin

  Jul 18, 2026
  4.0
  Took the grandkids here for a cool tasting treat. Their first time here.
• MT

  Megan Thompson

  Jul 16, 2026
  1.0
  I don't usually leave reviews, but this experience was bad enough that it deserves one. We arrived at 8:21 PM and immediately had issues just placing our order. We had to repeat ourselves multiple times because of delayed responses and communication problems. After waiting around 35 minutes, we finally received our food—only to find that the order was wrong. We sent it back, and when it came out again, it was still wrong in the exact same way. We sent it back a second time, and unbelievably, it was made incorrectly again. It took three attempts before we finally received the correct order. By the time we finished dealing with all of this, it was 9:13 PM. Then we realized we were missing our sauce. We asked for the sauce and requested to speak with a manager. Manager Callie came out with the sauce, and we requested a refund for our $19.89 order. She said she would refund us—but only if we handed back all of the food first. That was the final straw. We waited nearly an hour, our order was made wrong three separate times, and somehow the priority was making sure they got the food back before refunding less than $20. I worked in the restaurant industry for almost 15 years, and customer service like this is unacceptable. When your staff repeatedly makes the same mistake and wastes three burgers and all of the associated food costs, arguing over taking back the food before issuing a refund is incredibly petty. The focus should have been on making things right for the customer, not nickel-and-diming someone after such a miserable experience. This was, without question, one of the worst fast-food experiences I've ever had. Poor communication, excessive wait times, repeated mistakes, and management that showed no interest in taking ownership of the situation. I won't be returning, and I can't recommend this location to anyone. I will add that a couple of the other young girls that worked here were friendly and very apologetic. More than the “manager” who seemed to be avoidant if anything. I informed her I would just contact corporate and she shrugged, smirked and said “ok”.
• CW

  Carol Wilder

  Jul 8, 2026
  5.0
  Zack's has always been the best!!
• TM

  Taylor Marshall

  Jul 1, 2026
  1.0
  After a long day of traveling, my family decided to stop at the Siler City Sonic. We placed our order online and when we arrived and checked in for pickup it said our order would be out at 7:26pm. When we pressed the red button to notify staff we arrived, the employee told us that the order would be right out. We WAITED.....We WAITED....and We WAITED. During that WAITING period, we watched more than 10 vehicles go through the drive-thru and several other cars pull into stalls, order and receive their food before us. After WAITING for 20 minutes, we pressed the little red button again. A different employee answered and said, "Oh, its coming right out..." After 5 more minutes of WAITING, our food finally arrived. Unfortunately, by then our milkshakes were melted, and the food was lukewarm. It honestly felt like our order had simply been forgotten about until we reminded them that we were there. The most frustrating part is that we ordered ahead of time to save time, but it ended up taking longer than if we had just gone through the drive-thru. Mistakes happen, but better communications and checking on waiting customers would have made a big difference! This was a disappointing experience after a long day of traveling...will not be visiting this location again!