AR
Andrea Raino
Jul 14, 2026
Yesterday, after dropping my daughter off at work, I stopped at this McDonald’s to grab dinner for my other kids since we were still about 40 minutes from home. It was a little after 5:00 p.m., and we were all hungry. My order was small: one Happy Meal, one Biggie Bag, an extra burger, and a drink for myself. After waiting in the curbside pickup spot for over 10 minutes, I decided to go inside just to ask if my order was ready. I politely said, “Hey ma’am, the order for curbside spot #3—has it come out yet?” Her response completely caught me off guard: “You’ll get your order when I get to it.” I was honestly shocked. I told her that’s not how customer service should work, and if she was overwhelmed with three curbside orders and a few cars in the drive-thru, she should ask for help. She told me she was the only one doing everyone’s job, even though there were several other employees working in the restaurant. After that, she became extremely upset. She started yelling at me, telling me not to talk to her. I simply asked if she could please finish my order. Instead, she threw her headset down, said she wasn’t making my order anymore, and walked out of the building. When she came back inside, she continued yelling and even threatened to call her mom to come up there and “beat my ass.” At that point, I couldn’t believe what I was hearing. I felt bad for the other customers who had to witness the entire situation, especially the customer she tried to involve. It was completely unprofessional, disrespectful, and unnecessary. I could have pulled out my phone and recorded the whole thing, but that’s not where my mind goes when someone is acting like that. In the end, it took over 20 minutes to receive a very small order. To make matters worse, the curbside sign says if your wait is longer than five minutes you’re guaranteed a free item. Apparently that’s not actually guaranteed, because when I asked about it, the manager just laughed.
As soon as I got home, I contacted McDonald’s corporate and reported my experience. In all my years of eating at McDonald’s, I’ve never been treated this way by an employee, and I hope I never experience it again. If customers are waiting 20+ minutes for a simple curbside order, it’s hard to call it “fast food” anymore. 🤷♀️