EA
Emily Araujo
Jul 18, 2026
We recently dined at Oak Steakhouse in Raleigh for a 5:30 p.m. reservation, and unfortunately our experience was a mix of moderately okay food and disappointing service.
We were immediately seated at a high-top table in the bar area. A food runner (or another team member) greeted us with water while we waited for our server. Once our server arrived, she took our drink order and spent some time discussing the small plates and menu. While she was friendly, she didn’t seem very confident when explaining the menu and relied heavily on filler words. We also learned that if you want the Beef Wellington, you’ll need to get lucky they only prepare a limited number each day.
She took both our appetizer and entrée orders at the same time, explaining that she would handle spacing the courses out for us. Our drinks arrived quickly, followed shortly by our small plates. The bone marrow was absolutely delicious, and the deviled eggs had good flavor.
After that, the experience started to fall apart.
Once we finished our appetizers, the empty plates sat on our table for quite a while. Multiple employees walked by our table without acknowledging them, including the gentleman from the host stand who had seated us and mentioned he was available to help in the section. Eventually, our server returned from another area, cleared the table, refilled our empty water glasses, and reset our silverware for the main course.
Then came another very long wait.
We watched several tables that were seated after us receive their meals, finish eating, and leave before our entrées ever arrived. The delay was long enough that we actually had to extend our parking time by another hour. By the time our food finally came out, we were honestly just ready to eat and leave.
The frustrating part wasn’t necessarily the wait itself it was the complete lack of communication. Had someone simply stopped by to acknowledge the delay or check on us, it would have made a huge difference. Instead, we felt forgotten at our little two-top high-top table.
The food itself was good. Both steaks were slightly undercooked for medium-rare, which was surprising considering how long they took to arrive. The mashed potatoes were easily the standout side and some of the best we’ve had. The asparagus, however, was extremely woody, though still edible.
While waiting, we noticed many other guests ordering steak frites or non-steak entrées, so perhaps ordering full steak dinners contributed to the longer wait. We also found the menu to be expensive once all the add-ons were factored in. My husband added shrimp to his steak, and the upcharge was surprisingly high for just a few small shrimp.
For dessert, we ordered the giant chocolate cake after seeing it pass by other tables. It looked incredible from afar, but once we dug in, it was much denser than expected. After such a rich meal, we would have preferred a lighter, fluffier chocolate cake rather than something so heavy.
Overall, Oak Steakhouse serves slightly average food, but the service left us feeling neglected. The biggest issue wasn’t the wait it was the lack of communication and attentiveness throughout the evening. With better table service and guest engagement, this could have easily been a much more enjoyable dining experience.